PATRICE ROSA
New Carrollton,MD
Summary
Detail-oriented Legal Administrative Specialist with experience in federal benefits processing and national certification program administration. Strong background in CRM systems, regulatory compliance, database management, and high-volume case coordination. Proficient in Salesforce, Personify, VBMS, Virtual VA, and Microsoft Office Suite.
Overview
5
5
years of professional experience
Work History
Legal Administrative Specialist
U.S. Department of Veterans Affairs
Salt Lake City, UT
02.2024 - 02.2025
- Guided veterans and dependents through benefits and claims processes in compliance with federal regulations.
- Reviewed and analyzed claims using VBMS and Virtual VA to identify deficiencies and ensure accurate processing.
- Maintained case data integrity and prepared technical correspondence using Microsoft Office and SharePoint.
- Managed high-volume caseload while coordinating with internal departments to expedite resolutions.
Senior Program Assistant
American Petroleum Institute
Washington, DC
07.2020 - 02.2023
- Administered national certification programs using Salesforce and Personify CRM systems.
- Processed applications, monitored compliance deadlines, and generated performance reports in Excel.
- Maintained accurate participant records and supported audit preparation initiatives.
- Served as primary contact for stakeholders, ensuring timely and professional communication.
Education
Business Clerical Certification - undefined
Potomac Job Corps
Washington, DCSkills
- VBMS Virtual VA Salesforce CRM Personify CRM Microsoft Office Suite SharePoint Microsoft Teams Regulatory Compliance Case Management Data Reporting Customer Service
ADDITIONAL EXPERIENCE
- Verification Specialist | American Nurses Association | 2016 – 2020
- Managed high-volume certification inquiries, resolved discrepancies, and conducted detailed record research.
- Customer Care Agent | Humana Insurance Company | 2010 – 2016
- Handled complex claims and billing inquiries while ensuring HIPAA compliance and data accuracy.
Timeline
Legal Administrative Specialist
U.S. Department of Veterans Affairs
02.2024 - 02.2025
Senior Program Assistant
American Petroleum Institute
07.2020 - 02.2023
Business Clerical Certification - undefined
Potomac Job Corps