Summary
Overview
Work History
Education
Skills
Timeline
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Patrice Sanders

Patrice Sanders

Lansing,IL

Summary

Proven Customer Service Representative at Advocate Aurora Health Care, adept in CRM software and demonstrating exceptional empathy, boosted customer satisfaction significantly. Skilled in conflict resolution and call center operations, effectively managed high call volumes, ensuring minimal wait times and fostering repeat business.

Overview

9
9
years of professional experience

Work History

Csr 2

Advocate Aurora Health Care
11.2015 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma - Word Processing

Jones Metropolitan
Chicago, IL
06.1996

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM Software
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Problem-solving abilities
  • Professional telephone demeanor
  • Conflict Resolution
  • Documentation
  • Data Entry
  • Scheduling
  • Product Knowledge
  • Call Center Operations
  • Account updating
  • Paperwork Processing
  • Appointment Scheduling
  • Reading Comprehension
  • Filing
  • Call triaging
  • Escalation management

Timeline

Csr 2

Advocate Aurora Health Care
11.2015 - Current

High School Diploma - Word Processing

Jones Metropolitan

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Patrice Sanders