Patrice Siarras
San Francisco,USA
Summary
Dynamic and driven professional with over a decade of experience in establishing and leading support operations across diverse industries, specializing in AI safety and model evaluation. Proven expertise in crafting user engagement strategies and streamlining processes through platforms such as Zendesk and Discord. Currently focused on enhancing trust and safety within generative AI by conducting red teaming and model testing to ensure ethical, secure, and responsible AI performance. Committed to leveraging extensive operational knowledge to drive innovation and excellence in the evolving landscape of artificial intelligence.
Overview
14
14
years of professional experience
Work History
Data Labeling Analyst
Rose International
San Francisco, California
03.2025 - 02.2026
- Conduct red teaming and safety evaluations of generative AI models in text to identify vulnerabilities and ensure responsible AI behavior.
- Design and execute probing prompts focused on child safety, trust and safety, and under-18 user protection, evaluating model responses for compliance with internal safety standards.
- Perform safety testing and jailbreak assessments on sensitive content areas to mitigate risks related to exploitation, violence, or inappropriate outputs involving minors.
- Annotate and document findings to guide continuous improvements in AI model safety, ethics, and performance.
- Led end-to-end implementation of red-teaming and safety evaluation workflows for French-language generative models, owning localization of test design, annotation guidelines, and reporting.
Content Analyst
GlobalLogic
Remote, San Francisco
10.2024 - 03.2025
- Review, understand, and ensure grammatical accuracy and clarity in sentences in English and French for AI Model.
- Rewrite sentences to enhance coherence, fluency, and natural language flow.
- Conduct thorough research to ensure accurate translation and interpretation of concepts.
- Develop glossary to maintain consistency and uphold quality standards across all deliverables.
Customer Support Associate
Eden Games
France
04.2022 - 04.2023
- Established and directed customer support operations for this gaming company, crafting macros to address common player issues effectively.
- Orchestrated comprehensive customer support strategy deployment using Zendesk, streamlining response processes.
- Developed and moderated the company's online community on Discord, enhancing user engagement and providing issue resolution.
- Gained expertise in using essential customer support tools such as Zendesk and Jira, streamlining ticket resolution processes.
Customer Support Representative/Moderator
Freelance (Bumble)
Remote
01.2019 - 03.2022
- Monitored user profiles for compliance with terms of service and community guidelines, ensuring a safe and respectful online environment.
- Delivered prompt and accurate email support, maintaining high levels of customer satisfaction.
Community Manager
TOPIX
Palo Alto, California
02.2012 - 12.2018
- Spearheaded content moderation and management for a prominent online news community, ensuring all material adhered to community standards and was non-offensive.
- Delivered effective email support and maintained the accuracy and relevance of website content by regularly updating business listings and related information.
- Identified and removed accounts infringing on terms of service and community guidelines, maintaining a safe and respectful user environment.
- Launched and led discussions across various forums, significantly boosting community engagement and participation.
Digital Marketer & Customer Support Representative
ADVIQO AG
Berlin, Germany
07.2016 - 05.2017
- Orchestrated and executed targeted Facebook advertising campaigns to boost brand awareness, click-through rates, and conversions.
- Developed CRM strategies, including the creation of newsletters and push notifications, to enhance customer engagement and retention.
- Enhanced application installations and ROI through the strategic optimization of marketing initiatives.
- Formulated and executed comprehensive marketing strategies, securing a sustainable competitive edge in the market.
- Delivered exceptional customer service, significantly elevating customer satisfaction and creating high-quality website content.
Community Manager
PARAGON STUDIOS (NCSOFT)
Mountain View, California
Customer Support Representative
ZOOSK, INC.
San Francisco, California
Education
Master’s - mass communications
San Jose State University
San Jose, CABachelor of Arts - English
La Sorbonne
Paris, FranceSkills
- Customer Support
- Ticketing Systems
- Moderation
- Google Analytics
- Conflict Resolution
- Zendesk
- Customer Satisfaction
- Email Support
- Machine Learning
- Trust and Safety
- Content for AI Model
- Process Improvement
- Training & Development AI
- MS Office Suite
- MailChimp
- CRM Software
- Social Media Management
- Community engagement
Languages
French (Native)
German (Conversational)
Spanish (Conversational)
Timeline
Data Labeling Analyst
Rose International
03.2025 - 02.2026
Content Analyst
GlobalLogic
10.2024 - 03.2025
Customer Support Associate
Eden Games
04.2022 - 04.2023
Customer Support Representative/Moderator
Freelance (Bumble)
01.2019 - 03.2022
Digital Marketer & Customer Support Representative
ADVIQO AG
07.2016 - 05.2017
Community Manager
TOPIX
02.2012 - 12.2018
Community Manager
PARAGON STUDIOS (NCSOFT)
Customer Support Representative
ZOOSK, INC.
Bachelor of Arts - English
La Sorbonne
Master’s - mass communications
San Jose State University