Patrice Smith
Brooklyn,New York
Summary
Dedicated customer service representative with 5+ years of experience in the restaurant industry. Expert in enhancing customer satisfaction through excellent communication and problem-solving skills. Certified in customer service excellence, committed to delivering high-quality service in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server / Cashier
Mothers Seafood and More
Brooklyn, NY
08.2018 - Current
- Provided exceptional service to guests in a high-volume restaurant, consistently receiving positive feedback and repeat customers
- Managed customer inquiries and resolved issues promptly to ensure a seamless dining experience
- Collaborated with team members to maintain a clean and welcoming atmosphere while adhering to health and safety standards
- Trained new staff on customer service protocols and restaurant procedures.
Teacher
Baby Genius Early Childhood Institution
St. Catherine, Jamaica
01.2014 - 01.2017
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Supervised after school activities such as clubs or sports teams.
Education
Spanish Town Learning
01.2015
Burmar Computer Institute
01.2006
Tacious Golding High School
01.2005
Skills
- Strong communication and interpersonal skills
- Conflict resolution and problem-solving abilities
- Time management and multitasking
- Knowledge of food safety and hygiene practices
- Ability to work in a fast-paced team environment
- Sales expertise
- Supply Restocking
- Safe Food Handling
- Food safety understanding
Certification
Certified Customer Service Representative
References
Available upon request
Timeline
Server / Cashier
Mothers Seafood and More
08.2018 - Current
Teacher
Baby Genius Early Childhood Institution
01.2014 - 01.2017
Spanish Town Learning
Burmar Computer Institute
Tacious Golding High School