Patrice Smith
Jacksonville
Summary
Dedicated professional with extensive experience in financial services and personnel management. Recognized for strong problem-solving skills and effective communication, contributing to improved customer satisfaction and compliance adherence. Ready to drive operational excellence in a dynamic environment.
Overview
29
29
years of professional experience
Work History
Financial Services Representative
World Finance
Fort Valley
11.2011 - 06.2026
- Guided customers in assessing financial needs and selecting suitable products.
- Educated customers on financial products, terms, and services offered.
- Leveraged product expertise to identify and recommend tailored financial solutions for customers.
- Managed customer accounts to ensure timely payments and resolve disputes.
- Processed loan applications and verified customer information accurately.
- Maintained compliance with industry regulations while performing collection duties.
- Facilitated payment plan negotiations with customers to secure timely debt repayment.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Identified past due accounts and contacted account holders to arrange payment.
Personnel Manager
Georgia Center for Youth
Reynolds
06.1997 - 08.2011
- Process payroll for all employees using advanced payroll software.
- Ensure compliance with federal and state payroll regulations.
- Review and verify employee timecards for accuracy and completeness.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Onboarded new employees in time reporting and payroll systems.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Oversaw benefits administration and communicated options to employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
Education
Some College (No Degree) - Information Technology
South Georgia Technical College
Americus, GASkills
- Financial analysis
- Customer account management
- Regulatory compliance
- Compliance adherence
- Problem solving
- Attention to detail
- Time management
- Effective communication
Timeline
Financial Services Representative
World Finance
11.2011 - 06.2026
Personnel Manager
Georgia Center for Youth
06.1997 - 08.2011
Some College (No Degree) - Information Technology
South Georgia Technical College