PATRICE STEVENS
Greater Washington,USA
Summary
I am a highly motivated and versatile medical laboratory technologist with solid experience in a clinical laboratory environment. I am accurate, reliable, diligent, and focused on the prompt and quality execution of all laboratory procedures.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
16
16
years of professional experience
Work History
Medical Technician
MS Medical Center
, MD
01.2022 - Current
- Enter prescriptions into the Pharmacy Information System.
- Communicate with patients and healthcare providers about medication and insurance information.
- Schedule appointments and manage patient records using scheduling software.
- Maintain patient privacy and confidentiality in accordance with legal regulations.
- Identify and resolve issues related to prescriptions and insurance plans.
- Screening and deferring patients to appropriate healthcare professionals as needed.
Professional Room Attendant
Hyatt Regency
01.2009 - Current
- Company Overview: Capitol Hill
- Ensured high standards of cleanliness were consistently met in assigned work areas, including hotel rooms and common areas.
- Performed thorough cleaning duties to maintain a clean and orderly environment, including the preparation of vacant rooms.
- Expertly made beds, replenished linens, cleaned bathrooms, vacuumed halls, dusted surfaces, and mopped floors.
- Properly disposed of trash, waste, and other disposable materials.
- Diligently maintained all equipment used in completion of housekeeping duties to ensure optimal performance and longevity.
- Capitol Hill
Security Officer
Securitas Security Services
Dc, Washington DC
07.2018 - 11.2023
- Operated communication systems between officers stationed throughout the facility.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Patrolled crowds during events to preserve order and promote security.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Guarded restricted areas to prevent unauthorized entry.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Verified photo IDs and tickets to allow guests passage.
Customer Service Representative
Stevens Transportation Group
, MD
01.2019 - 01.2021
- Managed large amounts of inbound and outbound calls in a timely manner.
- Identified customers' needs, clarified information, researched every issue and provided solutions.
- Kept records of all conversations in our call center database in a comprehensible way for reporting and QA purposes.
- Frequently attended educational seminars to improve knowledge and performance level.
- Performed follow-up calls to inform customers about further steps or check if the previous options worked.
Education
CERTIFIED PHLEBOTOMIST -
National Safety & Health
Rockville, MDSkills
- Medical terminology knowledge
- Experience with scheduling process/software
- Patient privacy and confidentiality knowledge
- Office equipment and PC proficiency
- Effective leadership and supervision
- Recognize priority and emergency phone calls
- Effective communication with patients
- Patient communication
- Customer service
- Problem resolution
- Incident reporting
- Emergency response
- Self-defense techniques
- Security regulations compliance
- Critical thinking
- [Area of certification] certified
- Weapons screening
- Emergency management
References
MIKISHIA JOHNSON, MEDICAL TECHNICIAN, MS MEDICAL CENTER, Mikishiastevens@gmail.com, (202) 834-5062, Rockville, MD
Personal Information
Title: MEDICAL TECHNICIAN
Timeline
Medical Technician
MS Medical Center
01.2022 - Current
Customer Service Representative
Stevens Transportation Group
01.2019 - 01.2021
Security Officer
Securitas Security Services
07.2018 - 11.2023
Professional Room Attendant
Hyatt Regency
01.2009 - Current
CERTIFIED PHLEBOTOMIST -
National Safety & Health