Patrice Tankersley
Birmingham,AL
Summary
Accomplished fraud investigator with a proven track record at Regions Bank, adept in leveraging comprehensive knowledge of Regulation E and Z alongside definitive analytical skills. Excelled in identifying financial crimes through critical evaluation, surpassing daily claim processing metrics. Expert in crafting strong claim narratives, significantly enhancing investigation outcomes.
Overview
5
5
years of professional experience
Work History
Credit Card Investigator
Regions Bank
05.2021 - Current
- Analyzed and interpreted information, documentation, and transaction patterns associated with fraud investigations.
- Completed customer contact as needed to complete fraud claims or merchant disputes
- Included thorough claim note documentation based on claim findings, observations and decisions.
- Assisted management and teammates on process understanding, special projects and additional re-investigations cases.
Debit Card Fraud Specialist
Regions Bank
06.2019 - 05.2021
- Conducted thorough review of purchase history systems to confirm fraudulent activity and include relevant document associated with customers to complete claim decisions in compliance with Regulation E.
- Analyzed financial statements, reviewed transaction patterns, and utilized various databases to identify fraud and other instances of financial crimes.
- Met claim processing metrics that met or exceeded the daily work assignment amount.
Education
Bachelor of Arts - Social Psychology
Jacksonville State University
Jacksonville, AL12.2006
Skills
- Comprehensive understanding of both Regulation E and Regulation Z
- Definitive critical thinking, analytical and, reasoning skills
- Strong claim narratives on claim investigations
Timeline
Credit Card Investigator
Regions Bank
05.2021 - Current
Debit Card Fraud Specialist
Regions Bank
06.2019 - 05.2021
Bachelor of Arts - Social Psychology
Jacksonville State University
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