Patrice Thrower
Los Angeles,CA
Summary
Accomplished Team Manager at Tiffany & Company, I excelled in operational excellence and motivational abilities, driving a 150% sales target achievement and fostering over $7M in high-value client sales. My leadership and performance coaching skills have consistently developed top-performing teams, enhancing employee engagement and customer focus across multiple roles.
Overview
19
19
years of professional experience
Work History
Team Manager
Tiffany & Company
12.2022 - Current
- Supported multiple stores in Southwest region for management support
- Achieved 150% store High Jewelry sales target for the first time in three years.
- Developed and enhanced relationships with high potential VIC Clients in multiple stores which resulted in over $7M in sales
- Led daily and weekly trainings on product knowledge, sales presentations, system enhancements, and clienteling strategies
- In the absence of a store director, recruited top talent with established book of business, efficiently assessed current talent for fit and contribution, and led team to increase store KPI's by over 10%.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
Operations Coordinator/ Supervisor
Tiffany & Company
03.2020 - 12.2022
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Promoted collaboration between Operations and Sales through trainings, role plays, product knowledge, and team meetings
- Oversaw day-to-day workflow in sales and operations in the absence of store management
- Successfully completed Tiffany and LVMH training on luxury management as well as an assignment as an Interim Team Manager in three stores
Operations Professional
Tiffany & Company
11.2019 - 03.2021
- Provided sales and operations support
- Implemented new procedures for daily tasks for greater efficiency and utilization of co-worker talents
- Fostered relationship with clients by delivering elevated luxury service in conflict resolution, product maintenance, and new sales.
- Store representative for DEI community for Northwest Market
Teller Manager
World Savings Bank
06.2006 - 01.2011
- Completed two training programs for Leadership which emphasized employee relations, empathy, unbiased hiring practices, and client relationship building
- Performed monthly and weekly audits for cash, operational procedures, safe deposit box ownership
- Trained tellers on security protocols and practices for the safety of team, client relationship building strategies,and gave on the spot coaching
- Met and exceeded branch targets for product sales, account conversion, and customer satisfaction scores
- Served as a branch notary public
Sales Associate
Niketown
05.2006 - 01.2011
- Consistently exceeded monthly sales target
- Provided support for exclusive events and launches
- Fostered relationships with brand ambassadors, brand sponsored teams, and local frequent clientele
- Trained and educated clients about products to match with their needs
Education
Masters of Divinity - Counseling
Trinity International University
Deerfield, IL06-2019
Bachelor of Arts - Pastoral Counseling
School of Urban Missions
Oakland, CA06-2019
Skills
- Customer Focus
- Motivational Abilities
- Operational Excellence
- Employee Engagement
- Influencing skills
- Performance Coaching
- Staff Development
- Performance Appraisal
- Team Leadership
- Training and Development
- Employee Coaching and Mentoring
- Team Development
- Multitasking
Timeline
Team Manager
Tiffany & Company
12.2022 - Current
Operations Coordinator/ Supervisor
Tiffany & Company
03.2020 - 12.2022
Operations Professional
Tiffany & Company
11.2019 - 03.2021
Teller Manager
World Savings Bank
06.2006 - 01.2011
Sales Associate
Niketown
05.2006 - 01.2011
Masters of Divinity - Counseling
Trinity International University
Bachelor of Arts - Pastoral Counseling
School of Urban Missions
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