PATRICE WILLIAMS
Orlando
Summary
Accomplished and results-oriented leader with several years of management experience leading diverse teams, driving operational excellence, and delivering measurable business results in fast-paced environments. Proven ability to build high-performing teams through coaching, mentoring, and employee development while fostering a culture of accountability, collaboration, and continuous improvement. Strong background in managing day-to-day operations, resolving complex issues, analyzing performance metrics, and implementing solutions that support organizational goals. Recognized for exceptional communication, relationship-building, and problem-solving skills, with a demonstrated ability to lead through change, influence stakeholders at all levels, and successfully manage multiple priorities in dynamic and evolving organizations.
Overview
21
21
years of professional experience
Work History
Senior Scheduler Coordinator
Orlando Health
Orlando, FL
10.2023 - Current
- Managed high-volume inbound and outbound patient scheduling calls across multiple specialties, ensuring exceptional customer service and timely appointment access.
- Trained new staff on workflows and procedures.
- Improved scheduling efficiency and patient flow.
- Assisted with training and mentoring team members on workflows, quality standards, and policy compliance.
Assistant Manager
Consumer Portfolio Services
04.2016 - 04.2023
- Maintained compliant documentation for high-volume accounts.
- Resolved discrepancies through investigation and partner communication.
- Coached staff on process accuracy and policy adherence.
- Handled leave documentation including basic workers’ comp tracking.
Property Manager
Canflor Real Estate
10.2009 - 04.2016
- Managed tenant documentation and resolved conflicts.
- Oversaw collections, budgets, and financial reporting.
- Coordinated with tenants and vendors to maintain standards.
- Assisted with workers’ comp incident reporting for on-site staff.
Patient Medical Authorizations
Walgreens
04.2005 - 10.2009
- Processed medical authorizations with accuracy and compliance.
- Verified insurance coverage, benefits, and authorization requirements while maintaining service excellence.
- Consistently met productivity goals while prioritizing multiple tasks in a high-volume call center environment.
- Demonstrated success in a fast-paced, high-call-volume environment while maintaining quality, accuracy, and productivity standards.
Education
Business Management
Seminole Community College
Altamonte Springs, FL2026
Partial Completion -
Seminole Community College
Altamonte Springs, FL01-2013
Diploma - undefined
Jones High School
01-1993
Skills
- Team leadership and staff development
- Coaching and mentoring representatives
- Conflict resolution
- Employee engagement and motivation
- Decision-making and problem-solving
- Workflow training & support
- High-volume data management
- Cross-department communication
Timeline
Senior Scheduler Coordinator
Orlando Health
10.2023 - Current
Assistant Manager
Consumer Portfolio Services
04.2016 - 04.2023
Property Manager
Canflor Real Estate
10.2009 - 04.2016
Patient Medical Authorizations
Walgreens
04.2005 - 10.2009
Diploma - undefined
Jones High School
Business Management
Seminole Community College
Partial Completion -
Seminole Community College