Summary
Overview
Work History
Education
Skills
Timeline
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Patrice A. Ballard

Charlotte,NC

Summary

A reliable, motivated, and resourceful customer support professional with over 7 years of experience resolving client complaints. Provides extensive account support to colleagues. Ability to cultivate new client relationships while referring high value accounts to different lines of business. Expert in client support, account management, relationship-building, and communication.

Overview

6
6
years of professional experience

Work History

Assistant Rural Carrier

United States Postal Service
03.2023 - Current
  • Delivered mail and packages to over 250 customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Sorted mail according to the order of address appearance for easy access in field.
  • Maintained records on customers with mail forwarding and change of address requests.

Billing Specialist

FedEx Freight
08.2022 - Current
  • Responsible for processing documentation that accompanies the movement of freight, and the daily operation of the service center.


  • Enter freight shipment information into computer system to generate freight bills and/or correct freight bills.


  • Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages.

Billing Analyst

Duke Energy
05.2022 - 04.2023
  • Assisted an average of 10 business clients daily on rate determination on new or existing energy services.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to clients.
  • Provided exceptional service to customers requiring assistance such as account questions.
  • Analyzed payment information and applied changes to over 40 plus accounts correcting billing discrepancies.

Delivery Driver

Fed Ex Ground
04.2021 - 05.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Rural Mail Carrier

United States Post Office
11.2019 - 05.2021
  • Delivered mail and packages to 617 customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Signed and received mail with signature requirements upon delivery and loading.

Energy Specialist

San Diego Gas & Electric
08.2017 - 06.2018
  • Submitted gas and electrical work order requests due to disconnection and/or power outages
  • Communicated effectively with 65-75 utility customer daily, ensuring gas and electrical safety as well as processing payments when necessary to avoid disconnection
  • Utilized problem solving skills to determine reason for excessively high utility bills, past due balances, and educated customers on solar usage.

Education

Bachelor of Arts - Business Administration And Management

South University
Savannah, GA
06.2024

Associate of Arts - Science – Business

Midlands Technical College
Columbia
08.2013

Skills

  • Multi-Task
  • Self-Management
  • Research & Analysis
  • Leadership
  • Interpersonal Communication
  • Computer Navigation
  • Problem-solving

Timeline

Assistant Rural Carrier

United States Postal Service
03.2023 - Current

Billing Specialist

FedEx Freight
08.2022 - Current

Billing Analyst

Duke Energy
05.2022 - 04.2023

Delivery Driver

Fed Ex Ground
04.2021 - 05.2022

Rural Mail Carrier

United States Post Office
11.2019 - 05.2021

Energy Specialist

San Diego Gas & Electric
08.2017 - 06.2018

Bachelor of Arts - Business Administration And Management

South University

Associate of Arts - Science – Business

Midlands Technical College

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Patrice A. Ballard