Patrice Scott
Oakland,CA
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pretrial Case Manager
Superior Court of California, Alameda County/BOSS
01.2026 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Intake Coordinator
BOSS
07.2025 - 01.2026
- Supported office staff and operational requirements with administrative tasks.
- Maintained accurate and up-to-date client records.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Collaborated with administrative staff to manage appointment schedules effectively, reducing wait times and optimizing resource use.
Cosmetology Instructor
Moler Barber College
03.2024 - 06.2025
- Curriculum Development: Designed and implemented comprehensive lesson plans and materials aligned with industry standards and licensing requirements, contributing to a standardized learning experience
- Instruction and Mentorship: Provided hands-on and theoretical instruction to prepare students for licensing exams, fostering a structured, learning-focused environment
- Educational Technology Integration: Utilized digital tools and resources, including virtual simulations and online platforms, to enhance student engagement and learning outcomes
- Collaboration with Educational Director: Partnered closely with the Educational Director to keep the curriculum current and ensure alignment with industry advancements
Salon Manager
Cosmetology College
11.2020 - 12.2023
- Operational Leadership: Directed daily operations for a $1M startup, overseeing staffing, client relations, and resource management, ensuring smooth business processes and excellent customer service
- Inventory and Budgeting: Managed product inventory and vendor relationships to control costs, securing high-quality supplies within budget requirements
- Performance Monitoring: Established and tracked KPIs, identifying areas for improvement and implementing corrective actions as needed
- Compliance: Ensured adherence to regulatory and safety standards, maintaining a compliant, safe working environment for staff and clients
Business Owner & Manager
01.2022 - 01.2023
- Standard Operating Procedures: Developed SOPs to enhance efficiency, standardize operations, and ensure consistent service quality
- Financial Management: Led budgeting and financial analysis, optimizing resource allocation and maximizing profitability
- Strategic Planning: Spearheaded growth initiatives that aligned operations with long-term business goals, contributing to operational excellence
Team Lead – Chief Style Boss
09.2016 - 02.2019
- Team Leadership: Led a team of stylists, providing hands-on training and mentorship to uphold high standards in service delivery
- Inventory and Budgeting: Managed product inventory and vendor relationships to control costs, securing high-quality supplies within budget requirements
- Operational Oversight: Managed scheduling, inventory, and client service strategies to optimize operations and meet demand
- Performance Reporting: Collected and reported daily metrics to the salon owner, providing valuable insights into team performance and customer satisfaction
Education
BS - Business
University of Phoenix
Phoenix, AZ08.2024
Skills
- Case management
- Crisis assessment
- Substance abuse awareness
- Legal compliance
- Verbal de-escalation
- Risk evaluation
- Documentation and reporting
- Community resources
- Email and telephone etiquette
- Relationship building
- Progress evaluations
- MS office
- G Suite Profeciency
- Decision-making
- Flexible and adaptable
- Reflective listening
- Resource navigation
Certification
- Licensed Cosmetologist - EXP: November 2027
- Licensed Barber - EXP: March 2028
- Chat GPT Training - June 2025
Timeline
Pretrial Case Manager
Superior Court of California, Alameda County/BOSS
01.2026 - Current
Intake Coordinator
BOSS
07.2025 - 01.2026
Cosmetology Instructor
Moler Barber College
03.2024 - 06.2025
Business Owner & Manager
01.2022 - 01.2023
Salon Manager
Cosmetology College
11.2020 - 12.2023
Team Lead – Chief Style Boss
09.2016 - 02.2019
BS - Business
University of Phoenix
Awards
- Dean’s List Recipient, 01/01/24 - 06/30/24