Malyah Luster
Minneapolis,MN
Overview
7
7
years of professional experience
Work History
Conditional Release/Pretrial Case Manager
JusticePoint
Minneapolis, MN
09.2023 - Current
- Conduct criminal history checks, scheduled regular meetings with clients and maintain regular contact with an average caseload of 90 individuals.
- Provide clients with court reminders to ensure individuals attend their scheduled pretrial court hearings.
- Work with clients to address barriers to court appearance transportation needs, employment resources and other concerns.
- Write and provide accurate reports to the court.
- Enter and maintain case information in the database.
- Supervise individuals and their court ordered conditions.
Remote Test Scorer - Keystone Project
DATA RECOGNITION CORPORATION
Woodbury, MN
06.2023
- Demonstrated exceptional performance as a remote scorer, consistently exceeding daily productivity quotas of 450+ scored papers and maintaining high accuracy levels.
- Utilized strong attention to Maintained a reliability rating of 84%, reflecting consistent and dependable scoring accuracy in accordance with established scoring rubrics and guidelines.detail and analytical skills to evaluate and score educational testing materials remotely.
- Utilized strong analytical skills and attention to detail to evaluate and score educational papers, ensuring accuracy and reliability in the scoring process.
Remote Test Scorer - ELA Project
DATA RECOGNITION CORPORATION
04.2023 - 05.2023
- Achieved a scoring average higher than 75% of the team, demonstrating exceptional proficiency and contributing to the overall success of the scoring project.
- Recognized for exemplary performance and recommended for a supervisory role in future remote scoring projects based on demonstrated leadership skills, exceptional scoring proficiency, and ability to effectively collaborate with team members.
- Collaborated effectively with a team of 16 remote scorers to successfully evaluate and score a cumulative total of 80,000 papers within the project timeline.
Behavior Practitioner
Fraser
Minneapolis, MN
09.2022 - 03.2023
- Collected and analyzed comprehensive data on clients, ensuring accurate and detailed documentation for behavior analysis and treatment planning.
- Documented patient information, progress notes, and treatment plans, maintaining organized and confidential records.
- Provided crisis intervention as needed, demonstrating the ability to handle high-pressure situations with composure and empathy.
Regional Remote Scorer
Pearson
Minneapolis, MN
05.2022 - 08.2022
- Adapted seamlessly to remote work requirements, utilizing remote scoring platforms and technologies to evaluate and score assessments remotely.
- Proactively communicated and collaborated with team members and supervisors, utilizing remote communication tools to address questions, seek clarification, and maintain effective workflow.
- Conducted remote scoring of assessments as a regional scorer, ensuring accuracy and adherence to scoring guidelines.
- Participated in remote calibration sessions and training programs to enhance scoring skills and maintain consistency in scoring practices.
Customer Care/Customer Service
Diamond Homes
Saint Cloud, FL
11.2019 - 12.2021
- Acted as a primary point of contact for customers, promptly addressing inquiries, concerns, and requests via phone, and email.
- Maintained data integrity by verifying and validating customer information for accuracy and consistency.
- Followed up with customers to ensure their satisfaction with products, services, or resolutions provided.
- Accurately entered customer information, inquiries, orders, and other relevant data into the company's database.
- Reached out to customers to gather feedback, provide updates, and/or offer additional products or services.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL12-2021
Skills
- Time management
- Case management
- Problem-solving
- Case documentation
ADDITIONAL
- Technical Skills: Operating System Proficiency (Windows 10)
- Customer Service Skills: Data Entry and Documentation (Excel, Word,) Communication Tools (Phone, Email, Zoom, Zulip, Microsoft Teams)
- Crisis Intervention Training
- NAPSA certification
Timeline
Conditional Release/Pretrial Case Manager
JusticePoint
09.2023 - Current
Remote Test Scorer - Keystone Project
DATA RECOGNITION CORPORATION
06.2023
Remote Test Scorer - ELA Project
DATA RECOGNITION CORPORATION
04.2023 - 05.2023
Behavior Practitioner
Fraser
09.2022 - 03.2023
Regional Remote Scorer
Pearson
05.2022 - 08.2022
Customer Care/Customer Service
Diamond Homes
11.2019 - 12.2021
Bachelor of Science - Psychology
University of Central Florida