Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Patricia Acuna

Salt Lake City

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Contact Specialist role.

Overview

4
4
years of professional experience

Work History

Domestic Sorter

DHL ECommerce
01.2021 - 12.2021
  • Adapted quickly to changing priorities and workflows during peak hours
  • Conducted quality checks on sorted items to ensure compliance with standards
  • Utilized handheld scanners for tracking and inventory management
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Operated pallet jacks to move large and heavy items for sorting.
  • Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Learned safety protocols to maintain a secure work environment

Customer Service Representative

Discover Financial Services, DFS
06.2018 - 09.2018
  • Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
  • Resolved complaints efficiently, demonstrating strong problem-solving skills and maintaining positive customer relations.
  • Assisted customers with filling out applications over the phone and also making any necessary changes to their account.

Education

High School Diploma -

West High School
Salt Lake City, UT

Skills

  • Speed and accuracy
  • Product sorting
  • Warehouse safety
  • Reliability and punctuality
  • Sorting techniques
  • Reading comprehension
  • Hand-eye coordination
  • Attention to detail
  • Customer service
  • Active listening
  • Data entry
  • Customer relations
  • Relationship building
  • Call center experience

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Domestic Sorter

DHL ECommerce
01.2021 - 12.2021

Customer Service Representative

Discover Financial Services, DFS
06.2018 - 09.2018

High School Diploma -

West High School

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