Takila Broadnax
Atlanata,GA
Summary
Competent Domestic Sorter professional experienced with performing daily inspections, obtaining measurements and conducting tests on diverse materials. Dedicated, dependable and focused on making positive impact with careful work. Highly organized with sound judgment, analytical problem-solving skills and decisive nature.
Overview
8
8
years of professional experience
Work History
Domestic Sorter
DHL E Commerce Distribution Center
10.2022 - Current
- Enhanced sorting efficiency by implementing innovative techniques and strategies.
- Streamlined workflow for improved productivity and time management in sorting tasks.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Optimized workspace organization to facilitate faster, more efficient sorting operations.
- Collaborated with team members to identify and address areas needing improvement in the sorting process.
- Developed customized solutions for unique or challenging sorting requirements, ensuring optimal results.
- Trained new employees on proper sorting procedures, promoting consistency across the team.
- Operated pallet jacks to move large and heavy items for sorting.
- Used hand-held scanners to sort items into specific categories.
- Followed company policies and procedures to produce consistent work results.
Customer Service
Aston Carter
01.2021 - 10.2022
- Supported continuous quality and customer service improvement in e-commerce operations.
- Increased client satisfaction by providing excellent customer service.
- Displayed excellent customer service when greeting customers and accepting donations.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Provided excellent customer service to subscribers and businesses.
- Coordinated with regional service teams to resolve customer service issues.
- Implemented new quality assurance and customer service standards.
- Greeted customers warmly to provide exceptional customer service.
- Generated reports and tracked customer service metrics on daily basis.
Disclosure Desk Specialist
Equity Prime Mortgage
01.2016 - 11.2020
- Enhanced loan documentation accuracy by meticulously reviewing and verifying borrower information.
- Streamlined the disclosure process for faster turnaround times by implementing efficient workflows.
- Achieved full compliance with state and federal regulations through a thorough understanding of industry guidelines.
- Collaborated closely with underwriters, processors, and closers to ensure smooth transactions and timely closings.
- Reduced errors in documentation by providing training sessions to new team members on proper disclosure procedures.
- Increased client satisfaction by providing prompt responses to inquiries about loan disclosures and document requirements.
- Contributed to positive customer experiences through proactive communication and consistent follow-ups throughout the loan process.
- Promoted a culture of continuous improvement within the department through regular feedback and suggestions for process enhancements.
Education
Ronald E McNair High School
Atlanta, GA05.2010
Skills
- Quality Control
- Production Deadline Management
- Materials Handling and Transport
- Workflow Management
- Product Sorting
- Reliability and Punctuality
- Warehouse Safety
- Time Management
- Conflict Resolution
Timeline
Domestic Sorter
DHL E Commerce Distribution Center
10.2022 - Current
Customer Service
Aston Carter
01.2021 - 10.2022
Disclosure Desk Specialist
Equity Prime Mortgage
01.2016 - 11.2020
Ronald E McNair High School
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