Patricia Adams
Roseville,CA
Summary
Dynamic Storage Manager with a proven track record at CubeSmart Self Storage, excelling in tenant relations and facilities management. Known for enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in point-of-sale operations, consistently driving profitability while ensuring operational excellence and a welcoming environment for all tenants.
Overview
13
13
years of professional experience
Work History
Storage Consultant
Storage Direct
Roseville, CA
03.2020 - 02.2025
- Worked as a Storage Consultant, assisting the Store Manager with the day-to-day duties of a 720-unit facility.
- Did the morning property inspection, checked locks, and noted any issues that required attention.
- Cleaned units and adjacent hallways, ensuring they are ready for future tenants.
- Performed general maintenance tasks, such as changing light bulbs, sweeping driveways, and removing trash from the property.
- Communicated regularly with tenants, reminding them of payments due and informing them about the auction schedule.
- Efficiently operated the point-of-sale system, processing payments with accuracy and speed, whether in cash, check, debit, or credit card.
- My primary focus is to deliver outstanding customer service to our tenants.
Seasonal Guest Advocate
Target
Rocklin, CA
11.2019 - 01.2020
- Maximized customer satisfaction by providing assistance with purchases, locating items, and signing up for rewards programs.
- Worked closely with front-end staff to assist customers.
- Completed advanced cashiering functions such as processing returns, payment reversals, and exchanges.
- Offered every customer immediate and targeted attention to meet needs and promote the Customer Loyalty Program and Red Card offerings.
- Processed efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Wiped down counters and conveyor belts to remove debris and maintain cleanliness.
General Manager
CubeSmart Self Storage
Rancho Cordova, CA
05.2015 - 04.2019
- I began as Store Manager and worked at several locations as needed before being promoted to General Manager three weeks after being hired.
- I handled the rental and return of the company truck and Penske truck rentals.
- As a strategic partner with the Store Manager, I developed and implemented merchandising plans that not only guaranteed profitability weekly but also enhanced the overall customer experience.
- Planned and coordinated general maintenance and major repairs to keep facilities operational and attractive to tenants.
- As the overseer of tenant relations, I was instrumental in promoting tenant satisfaction and streamlining service delivery, ensuring a positive experience for all.
- Compiled and conveyed all operational and financial data to the district manager.
- Answered phone calls, listened actively, asked open-ended questions, and resolved issues.
Assistant Manager
Sunrise and Cirby Self Storage
07.2012 - 05.2015
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Collaborated with store managers to develop successful strategies for achieving sales and profit goals.
- Enforced adherence to company policies and procedures to boost team efficiency and strengthen operational standards.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Education
High School Diploma -
Ysleta High School
El Paso, TXSkills
- Proficient in MS Office
- Complex problem solving
- Verbal and written communication
- Detail-oriented
- Dedicated team player
- General Repairs
- Store management experience
- Facilities Management
- Safety compliance
- Merchandising
- Retail Management
- Customer service
- Tenant relations
- Inventory management
- Point-of-sale operation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balancePaid time offPaid sick leave401k matchLanguages
English
Native language
Timeline
Storage Consultant
Storage Direct
03.2020 - 02.2025
Seasonal Guest Advocate
Target
11.2019 - 01.2020
General Manager
CubeSmart Self Storage
05.2015 - 04.2019
Assistant Manager
Sunrise and Cirby Self Storage
07.2012 - 05.2015
High School Diploma -
Ysleta High School
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