Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Work Availability
Timeline
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Patricia Alday

Deland,Fl

Summary

To associate with a company which would benefit from a professional, goal-oriented individual who is customer oriented and who is willing to go above and beyond what is expected

Overview

18
18
years of professional experience
1
1
Certification

Work History

Community Manager

ARC Investments
10.2024 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Kept properties in compliance with local, state, and federal regulations.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.

Manager

Guard Space Storage
09.2017 - 10.2024
  • Responsible for 3 stores in the Florida District making sure stores are preforming to their best ability
  • Responsible for A/R's, Auctions, Leasing of units, new buildouts in Cocoa and Port Charlotte
  • Hiring and Firing if needed, Commercial leases, heavy advertising, Audits of all properties
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Accomplished multiple tasks within established timeframes.

Property Manager

US Storage
05.2016 - 02.2017
  • Responsible for all aspects of property operation to include Leasing, Auctions, Sales and Office duties
  • Also Supervised all staff members and was responsible for Collections of Rent and Fees…Use of various office equipment

Property Manager

Self Storage Zone
06.2012 - 11.2015
  • Customer Service, Bank Deposits, Collections, Leasing Storage Units, Posting Payments, Auction Units, Marketing
  • Property has been 100% 2 times in 2 years

Manager

Cube Smart
09.2010 - 06.2012
  • Customer Service, Bank Deposits, Heavy Collections, Leasing Storage Units, Posting Payments, Auction Units, Marketing

Collections Specialist

Davita Inc
09.2008 - 06.2009
  • Responsible for collections of A/R's from 3rd party insurance companies for lab services from Davita Labs
  • Average 50 to 65 per day

A/R Coordinator

Home Health Archbold Hospital
06.2007 - 01.2008
  • Responsible for verifying insurance, Billing, making sure customers have the right amount of visits

Office Manager

Check N Go
10.2006 - 04.2007
  • Responsible for short term loans, Collections, Customer Service, Deposits, Verifying Accounts, and dealing with potential clients on a day-to-day basis, General office duties and supervising of staff

Education

Lake Brantley High School -

Lake Brantley High School

University of Kansas - GED

University of Kansas

Skills

  • Community engagement
  • Daily operations management
  • Property inspections
  • Property management
  • Financial budgeting and reporting
  • Problem-solving
  • Customer service
  • Payment management
  • Property tours
  • Contract negotiation
  • Proficient in [Rent Manager & Appfolio}
  • Administrative leadership
  • Microsoft office
  • Customer service-focused
  • Leasing and sales

Accomplishments

Florida Notary

Languages

English
Full Professional

Certification

  • Basic Life Support Certification (BLS)
  • Florida Driver's License
  • ServSafe Food Handler's Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Community Manager

ARC Investments
10.2024 - Current

Manager

Guard Space Storage
09.2017 - 10.2024

Property Manager

US Storage
05.2016 - 02.2017

Property Manager

Self Storage Zone
06.2012 - 11.2015

Manager

Cube Smart
09.2010 - 06.2012

Collections Specialist

Davita Inc
09.2008 - 06.2009

A/R Coordinator

Home Health Archbold Hospital
06.2007 - 01.2008

Office Manager

Check N Go
10.2006 - 04.2007

University of Kansas - GED

University of Kansas

Lake Brantley High School -

Lake Brantley High School

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Patricia Alday