PATRICIA ALFONSECA
Sinking Spring,PA
Summary
Dedicated clerical professional with a focus on efficiency and teamwork. Experienced in managing customer inquiries and implementing process improvements to drive operational success. Ready to leverage organizational skills to enhance service delivery.
Overview
7
7
years of professional experience
Work History
Appointment Clerk
Old Dominion Freight
Birdsboro, PA
08.2023 - 12.2024
- Coordinated scheduling for appointments, ensuring efficient use of resources and timely service delivery.
- Managed customer inquiries through multiple communication channels, providing accurate information and resolving issues promptly.
- Maintained appointment records in database systems, ensuring data accuracy and compliance with company standards.
- Streamlined appointment processes by implementing best practices, enhancing overall operational efficiency.
Line Leader
Morgan Truck Body
Denver, PA
04.2018 - 09.2022
- Supervised daily operations, ensuring adherence to safety protocols and production standards.
- Coordinated workflow among team members to optimize efficiency and productivity on assembly line.
- Trained new employees on equipment usage and best practices for quality assurance.
- Implemented process improvements that enhanced output consistency and reduced waste.
Education
BBA - Business Administration And Management
BERKS TECHNICAL INSTITUTE
Reading, PA09-2023
Skills
- Work independently
- Excellent phone demeanor
- Goal oriented
- Customer service experience
- Strong organization
- Follow-up skills
- Administrative duties
- Collaboration
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Critical thinking
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Appointment Clerk
Old Dominion Freight
08.2023 - 12.2024
Line Leader
Morgan Truck Body
04.2018 - 09.2022
BBA - Business Administration And Management
BERKS TECHNICAL INSTITUTE