Jeffrey Forehand
Chino
Summary
Results-driven professional with expertise in customer relationship management and problem-solving. Experienced in appointment scheduling and dispute resolution, committed to enhancing client satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
Fontana
07.2021 - Current
- Provided high-level member assistance by scheduling appointments, transferring calls to physicians and composing messages in a high-volume, structured environment to ensure seamless communication.
- Coordinated with medical staff to ensure timely patient check-ins.
- Managed incoming calls and directed inquiries to appropriate departments to facilitate timely responses.
- Resolved customer complaints professionally, enhancing member satisfaction and trust.
- Maintained confidentiality of patient information in compliance with regulations.
Membership Clerk
Costco
San Diego
06.2016 - 07.2021
- Assisted members with membership renewals and new sign-ups.
- Managed member inquiries through phone and in-person interactions.
- Processed payments and maintained accurate transaction records.
- Coordinated promotional events to enhance member engagement.
- Trained new staff on membership procedures and customer service standards.
- Collaborated with team members to ensure smooth daily operations.
Education
Some College (No Degree) - Criminal Justice
Maric College
Ontario, CASkills
- Client management
- Client relations
- Dispute resolution
- Data entry
- Attention to detail
- Organizational skills
- Effective multitasking
- Team collaboration
- Work independently
- Problem-solving
- Goal oriented
Accomplishments
- (Costco) Employee of the month 2019
- (Kaiser) Excellent customer service awards 2025
Affiliations
- Volunteer Hope to Home 2026
Timeline
Appointment Clerk
Kaiser Permanente
07.2021 - Current
Membership Clerk
Costco
06.2016 - 07.2021
Some College (No Degree) - Criminal Justice
Maric College