Patricia Almanza
Beaverton,OR
Summary
Empathetic & motivated leader in search of a career that will bring new endeavors and challenges with unlimited growth potential. Outgoing Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
7
7
years of professional experience
Work History
Cafe Team Leader
Aramark Lifeworks
07.2021 - Current
- Delivers exceptional guest experiences through attentive service and quick response to issues.
- Collaborates with other departments to coordinate events and promotions.
- Control food costs and manage inventory.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Cross-trained and provides backup support for organizational leadership.
- Respond proactively and positively to rapid change.
- Coordinates kitchen activities with front-of-house staff for seamless and service.
- Maintains compliance with company policies and procedures for food safety, sanitation, and quality.
- Addresses customer complaints with professional demeanor and uses communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Address and resolve customer service issues to establish trust and increase satisfaction.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Continuously evaluates business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Oversaw training of more than 10 team members.
- Supervise food presentation and plating to enhance visual appeal.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Trained new expeditors and food runners according to company policies and standards.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively listens to customers, handle concerns quickly and escalated major issues to supervisor.
- Provides excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Follows up with customers about resolved issues to maintain high standards of customer service.
- Exhibits high energy and professionalism when dealing with clients and staff.
- Completes data entry tasks with accuracy and efficiency.
- Follows data entry protocols, rules and regulations.
- Enters numerical data into databases with speed and accuracy using 10-key pad.
- Manages and organizes documents for data entry tasks.
- Communicates with supervisors and colleagues to process data quickly and resolve discrepancies.
- Uses computer software to store and retrieve data.
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in team environment.
- Developed and maintains courteous and effective working relationships.
Restaurant Team Member
Cafe Yumm
09.2020 - 07.2021
- Prepared food orders, prepped & portioned menu items
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Front of House Supervisor
Aramark Lifeworks
11.2018 - 09.2020
- Managed team of 15+/ Maintained highest standard of interpersonal communication skills
- Highly Versatile in all FOH locations Cafeteria, Coffee Bar, Full Service Restaurant, & Convenience Store
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Hired, Trained, Coached, & Reviewed Team Members
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Maintained rigid descriptions of nutrition and allergy information with daily signage at serving stations and self serve bars
- Created daily menus in correspondence with Marketing team/ Excellent reviews from Marketing on maintaining highest standards
- Maintained PCI COMPLIANCE LOG daily for all credit card systems
- Communicated with service vendors for equipment repair & maintenance
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Inventoried all products sold
Supervisor/Barista Shift Manager
360 Uno Pizzeria
12.2015 - 09.2018
- Experienced in training & creating beautiful handcrafted espresso beverages during high volume
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Trained employees to uphold highest standards of quality on coffee, beer, wine, & food stations; inputting orders, handling cash/credit card
- Motivated staff to perform at peak efficiency and quality.
- Troubleshot problems with espresso machine and grinders
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Communicated with service technicians to coordinate maintenance and repair of equipment
- Supervised employees during service and ensured proper opening and closing of kitchen, cafe, and full service dining room
- Performed end of day reports with closing spreadsheet calculations, cash handling, and tip outs
Education
High School Diploma -
Stephen F. Austin High School
Austin, TX1999
Skills
- Microsoft Suite
- Operates Efficiently in High-Volume Environments
- Exceptional Hospitality
- Sales Leadership
- Staff Leadership & Management
- OLCC and Food Handler's Certified
- Years of Excellent Customer Service
Timeline
Cafe Team Leader
Aramark Lifeworks
07.2021 - Current
Restaurant Team Member
Cafe Yumm
09.2020 - 07.2021
Front of House Supervisor
Aramark Lifeworks
11.2018 - 09.2020
Supervisor/Barista Shift Manager
360 Uno Pizzeria
12.2015 - 09.2018
High School Diploma -
Stephen F. Austin High School