Patricia Alvarez
The Bronx
Summary
Proven Sr. Relationship Banker with a track record of enhancing customer loyalty through exceptional service and cross-selling techniques at Santander Bank US. Excelled in teamwork, problem-solving, and relationship building, significantly improving client trust. Skilled in multitasking and maintaining attention to detail, consistently ensuring operational excellence and compliance.
Overview
9
9
years of professional experience
Work History
Sr. Relationship Banker
Santander Bank Us
08.2024 - Current
- Engage in lobby management to be able to meet and greet customers and assist them with their banking needs.
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
Member Service Representative
Municipal Credit Union
09.2021 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Receptionist
Ogden Cap Properties
04.2016 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Criminal Justice
Monroe College
Bronx, NY04-2020
Skills
- Cross-selling techniques
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Relationship building
- Multitasking Abilities
Languages
Spanish
Full Professional
Timeline
Sr. Relationship Banker
Santander Bank Us
08.2024 - Current
Member Service Representative
Municipal Credit Union
09.2021 - 08.2024
Receptionist
Ogden Cap Properties
04.2016 - 03.2020
Bachelor of Science - Criminal Justice
Monroe College
Similar Profiles
Anthony TravalgiaAnthony Travalgia
Branch Manager at Santander Bank UsBranch Manager at Santander Bank Us
Milena GarmendiaMilena Garmendia
Branch Operations Manager at Santander Bank UsBranch Operations Manager at Santander Bank Us
Arlene RodriguezArlene Rodriguez
Universal Agent at Santander Bank UsUniversal Agent at Santander Bank Us