Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

PATRICIA ANDREAS

Kerman

Summary

Bilingual IT professional with a strong foundation in IT principles and technical support, currently pursuing a Bachelor of Science in Information Technology. Certified in multiple industry-recognized areas, showcasing expertise in IT infrastructure, service management, and troubleshooting. Excited to leverage academic knowledge and certifications in a Service Desk Analyst role, while remaining committed to professional growth. Detail-oriented, motivated, and adaptable to evolving technology environments.

Overview

10
10
years of professional experience
6
6

Certifications

Work History

Software Developer Intern

Military Order of the Purple Heart
10.2022 - 10.2023
  • Company Overview: via ReddingSoftware, Remote
  • Assisted with technical troubleshooting and front-end software enhancements for internal users.
  • Collaborated with team members on website development and improvements.
  • Communicated with stakeholders to clarify requirements and provide user support.
  • Via ReddingSoftware, Remote

VA Caregiver Program Volunteer

Veterans Affairs Caregiver Program
01.2014 - 11.2019
  • Delivered compassionate support to a disabled veteran, coordinating appointments and daily tasks.
  • Managed daily schedules and facilitated medical appointments.
  • Demonstrated empathy, patience, and excellent communication skills, highly transferable to customer-facing IT roles.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
10.2025

Associate of Arts - Social Science

Barstow Community College
Barstow, CA
02.2013

Skills

  • Bilingual German/English
  • Excellent customer service skills
  • Basic networking
  • Strong attention to detail and strong communication skills
  • Cloud computing
  • IT service management
  • Front-end technologies
  • Version control
  • Windows/MacOS
  • Strong troubleshooting skills

Certification

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • CompTIA Project+
  • ITIL 4 Foundation
  • AWS Cloud Practitioner

Languages

German
Native or Bilingual
English
Native or Bilingual

Timeline

Software Developer Intern

Military Order of the Purple Heart
10.2022 - 10.2023

VA Caregiver Program Volunteer

Veterans Affairs Caregiver Program
01.2014 - 11.2019

Associate of Arts - Social Science

Barstow Community College

Bachelor of Science - Information Technology

Western Governors University

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