Patricia Arizaga
Chicago,USA
Summary
Recent graduate Respiratory Therapist with proven ability to manage patient assessments and mechanical ventilation. Demonstrated efficiency in completing responsibilities while maintaining high productivity levels. Strong communication and teamwork skills contribute to exceptional patient care in dynamic environments.
Overview
12
12
years of professional experience
Work History
Respiratory Therapy Student
Advocate Lutheran General Hospital
Park Ridge, IL
11.2024 - 03.2025
- Instructed patients on inhaler techniques and other self-care management strategies.
- Monitored patient progress and reported any changes to supervising physician or therapist.
- Provided educational support for patients on disease processes and treatments.
- Administered aerosolized medication treatments including bronchodilators and antibiotics.
Dental Assistant
Affordable Dentures & Implants
Chicago, IL
09.2020 - 10.2022
- Efficiently manage patient flow of high volume clinic
- Take 3D x rays, panoramic x rays
- Maintain clean, sterile and positive environments optimizing patient comfort and safety
- Prosthetics adjustments
- Sutures removal
- Inserts change of Bio Horizon, Neodent snap dentures
- In charge of inventory and ordering for clinical supplies, surgical supplies, implants supplies, and prosthetic supplies
- Oversee surgical department function and scheduling
- Assist and prepare patients for surgical procedures
- Set and prepare rooms for surgical procedures
- All in one same day full mouth reconstruction
- Snaps full mouth reconstruction
- Pre op, Post op instructions
- Wisdom tooth extractions
- Sinus lifts, ridge splits
- Single tooth implants
- Bone Grafting
- Fully and perfectly translate dental terminology for spanish speakers patients.
Dental Assistant
Brickyard Family Dental
Chicago, IL
05.2018 - 09.2020
- Efficiently manage patient care, office and laboratory duties within a multispecialty dental group employing 2 dentists and 2 dental assistants
- Assist Endodontist once a month for in clinic endo procedures
- Expose and process dental X-rays; maintain patient records and lab equipment; sterilize instruments; assist office managers with patient scheduling, billing and insurance claims; and educate patients on postoperative and general oral health care
- Maintain clean, sterile and positive environments optimizing patient comfort and safety
- Built a loyal patient following; frequently requested by patients to serve as their dental assistant
- Prophylaxis on adults and child patients.
Dental Assistant
New England Dental Group
Chicago, IL
08.2017 - 01.2019
- Efficiently manage patient care, office and laboratory duties within a multispecialty dental group employing 2 dentists and 2 dental assistants
- Assist periodontist once to twice a month
- Expose and process dental X-rays; maintain patient records and lab equipment; sterilize instruments; assist office managers with patient scheduling, billing and insurance claims; and educate patients on postoperative and general oral health care
- Maintain clean, sterile and positive environments optimizing patient comfort and safety
- Built a loyal patient following; frequently requested by patients to serve as their dental assistant.
Administrative Clerk
FFA Group, INC
06.2017 - 03.2018
- Answer and direct telephone calls
- Communicate with customers, employees, and others to answer questions, address complaints, explain information, and take orders
- Operate office machinery, including photocopiers, scanners, telephone and voicemail systems, and computers
- Maintain updated systems for filing, inventory, mailing, and databases
- Handle incoming and outgoing office correspondence
- Compile and maintain records of office activities and business transactions
- Type, format, proofread and edit documents from notes or dictation
- Prepare meeting agendas; attend meetings to take notes and write minutes
- Manage work schedules, calendars, and appointments
- Obtain information to respond to requests by reviewing files, documents, and records
- Take inventory and order materials, supplies, and services as needed
- Troubleshoot problems that arise with office equipment
- Perform basic bookkeeping and banking transactions, including the collection, counting, and disbursement of money
- Prepare and mail bills, invoices, checks, and contracts.
Dental Assistant
Northlake Dental Clinic
Northlake, IL
03.2017 - 06.2017
- Efficiently manage patient care, office and laboratory duties within a multispecialty dental group employing 1 dentists and 2 dental assistants
- Expose and process dental X-rays; maintain patient records and lab equipment; sterilize instruments; assist office manager with patient scheduling, billing and insurance claims; and educate patients on postoperative and general oral health care
- Maintain clean, sterile and positive environments optimizing patient comfort and safety
- Built a loyal patient following; frequently requested by patients to serve as their dental assistant.
Customer Service Representative
Aerotek Contractor Maximus Inc.
Chicago, IL
08.2016 - 02.2017
- Respond to AHCT Call Center inquiries and complaints received by telephone, IVR, and web portal using applicable reference materials from the Knowledge Management System (KMS), Frequently Asked Questions, and other online resources to provide information as appropriate to resolve inquiries and complaints
- Retrieve, review, verify, collect, record, or update customer contact information and data through the CRM
- Assess customer inquiries and screen complaints to determine the correct course of action
- Educate callers about the Affordable Care Act, AHCT eligibility screening, application, inquiry, complaints, claims, exemptions, appeals and enrollment procedures, including Medicaid program benefits and policies
- Direct callers through plan comparison on the web portal and assist with other self-service tools as appropriate
- Transfer appropriate enrollment calls to Brokers and Escalate inquiries or complaints as needed to a Tier 2 Call Center Representative and transfer to Tier 3 staff, the AHCT, DSS Benefits Center, OHA ,CID , and other consumer support resources as appropriate
- Process QHP enrollments, plan changes, and disenrollments if plan is known to caller, and update the CRM
- Performs other duties as may be assigned by the Call Center Supervisor or Management.
Front Office Secretary
Alstyle Apparel A & G
Chicago, IL
08.2015 - 08.2016
- Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
- Organizes work by reading and routing correspondence; collecting information; initiating telecommunications
- Maintain department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel
- Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries
- Maintains customer confidence and protects operations by keeping information confidential
- Prepares reports by collecting information.
Passenger Service Agent
Envoy Airlines
Chicago, IL
08.2014 - 08.2015
- Provide efficient, friendly service to all of our customers
- Agents promote and sell air travel with Envoy and American Airlines
- Passenger Service Agents complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
- Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
- Complete all necessary arrangements for accommodating passengers with reservations, standby, luggage, cabin availability and inflight supplies
- Determine flight closeout time, prepare, complete, and check various flight forms for accuracy
- Customer service functions answering inquiries regarding general airport information
- Check in passengers international destinations
- Verify documentation for international destinations
- Perform variety of task to keep ground operations running smoothly, efficiently and on time.
Passenger Service Agent
Prospect Contractor American Airlines O'Hare
Chicago, IL
09.2013 - 07.2014
- Check in passengers international and domestic
- Verify documentation for international and domestic flights
- Excellent customer service skills and knowledge of computer operations
- Ensure correct boarding passes are provided to each passenger for the assigned charter flight
- Properly lift heavy luggage between 50Ibs and 70Ibs on the conveyor belt
- Assisting passengers check in through the self-service kiosk.
Education
Associate of Science - Respiratory Therapy
St. Augustine College
Chicago, IL05-2025
Certified - Illinois Dental Assisting program
Triton College
River Grove, ILHigh School Diploma -
Theodore Roosevelt High School
Chicago, IL01.2012
Skills
- Bilingual in Spanish and English
- Well focused
- Microsoft programs
- Dental programs
- Customer service
- Work under pressure
- Follow procedures and policies
- Minimal supervision
- Office experience
- Aerosol therapy
- Patient education
- Clinical documentation
- Time management
- Oxygen therapy administration
- Medical record documentation
References
- Jackie Castro, (773) 987-6514, Manager, New England Dental Group
- Rubi Tabar Sosa, (773) 805-6739, Scheduler, Passenger Service American Eagle Airlines
- Cesar Rodriguez, (773) 732-8069, Manager on Duty/Baggage Service, American Eagle Airlines
Languages
Spanish, Native or Bilingual
Timeline
Respiratory Therapy Student
Advocate Lutheran General Hospital
11.2024 - 03.2025
Dental Assistant
Affordable Dentures & Implants
09.2020 - 10.2022
Dental Assistant
Brickyard Family Dental
05.2018 - 09.2020
Dental Assistant
New England Dental Group
08.2017 - 01.2019
Administrative Clerk
FFA Group, INC
06.2017 - 03.2018
Dental Assistant
Northlake Dental Clinic
03.2017 - 06.2017
Customer Service Representative
Aerotek Contractor Maximus Inc.
08.2016 - 02.2017
Front Office Secretary
Alstyle Apparel A & G
08.2015 - 08.2016
Passenger Service Agent
Envoy Airlines
08.2014 - 08.2015
Passenger Service Agent
Prospect Contractor American Airlines O'Hare
09.2013 - 07.2014
Associate of Science - Respiratory Therapy
St. Augustine College
Certified - Illinois Dental Assisting program
Triton College
High School Diploma -
Theodore Roosevelt High School