Patricia Armstrong

• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Scheduled appointments to enter appointment date and time into computerized scheduler.
• Collected patient co-pay and issued receipt to confirm payment.
• Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.

• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Scheduled appointments to enter appointment date and time into computerized scheduler.
• Collected patient co-pay and issued receipt to confirm payment.
• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.

• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Scheduled appointments to enter appointment date and time into computerized scheduler.
• Collected patient co-pay and issued receipt to confirm payment.
• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
• Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.

• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
• Prepared admissions charts and scanned records.
• Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
• Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
• Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
• Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
• Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.

Appropriately assigned CPT codes to all procedures within labor and delivery, OB, TraceVue, and the women's division. Documentation was used as the source of information for coding functions.

Participated in billing and charging audits along with the Charge Master review and updates.

Ensured CMS compliance through review, audits and completed department and physician statistical reports.