Patricia Arreola
Albuquerque,NM
Summary
An assistant store manager with almost 3 years of experience, specializing in customer service, operations management, team leadership, and communication. A strong background in managing and training diverse teams to enhance store operation and deliver high-quality service to customers
Overview
2
2
years of professional experience
Work History
Sales Associate, Store Manager
Metro by T-Mobile
12.2021 - 06.2024
- I started here in December, I worked with a variety of people
- I’m easy to get along with whether it was with my co-workers or customers
- Drive training initiatives to enhance product knowledge and sales techniques for team members,
- interface with customers on a daily basis to ensure a high- quality experience and identify resolutions to order issue
- collaborated with department managers and sales associates to implement product displays and improve visual merchandising
- Hold 2 mini sessions per month on customer service and self improvement
- address and resolved customer service and self improvement
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Rotated merchandise and displays to feature new products and promotions
- Supervised guests at the front counter, answering questions regarding products
- Coached sales associates on product knowledge by using a wide variety of training tools
- Protected stores from loss or theft by setting and enforcing clear security policies.
Education
Central New Mexico Community College
Albuquerque, NMHigh school diploma -
South Valley Academy
Albuquerque, NM05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Money Handling
- Verbal/written communication
- POS System Operation
- Cleaning techniques
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate, Store Manager
Metro by T-Mobile
12.2021 - 06.2024
Central New Mexico Community College
High school diploma -
South Valley Academy
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