Patricia Ascencio
Lancaster
Summary
Experienced Sr. Office Assistant at the City of Lancaster with strong organizational skills and a proven track record in optimizing document storage and managing cash deposits. Expert in digital file management and effective problem-solving, I excel in training staff and prioritizing tasks to enhance operational efficiency. Fluent in Spanish, I communicate effectively with others.
Overview
19
19
years of professional experience
Work History
Sr. Office Assistant
City of Lancaster
02.2020 - Current
- Process Parking Citation Payments, Restitution Payments, and A/R Invoices.
- Generate reports for parking
- Optimized document storage by digitizing paper records using scanning technology and maintaining organized electronic file systems.
- Prioritized tasks effectively under tight deadlines while ensuring accuracy and attention to detail in all deliverables.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Trained new employees on methods for handling various aspects of transactions, complicated issues, and difficult customers, and records management.
Conflict Resolution Escalation Specialist
Intuit
05.2006 - 09.2014
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
Education
Associate of Science - Accounting Technician
College of The Canyons
Valencia, CA12-2018
Skills
- Strong organizational skills
- Digital file management
- Strong problem solver
- Expert time management
- Verbal and written communication
- Prioritizing work
- Spanish fluency
Languages
Spanish
Professional Working
Timeline
Sr. Office Assistant
City of Lancaster
02.2020 - Current
Conflict Resolution Escalation Specialist
Intuit
05.2006 - 09.2014
Associate of Science - Accounting Technician
College of The Canyons
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