Patricia Bailey

• Interacted with customers by phone, e-mail or in-person to provide information. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Maintained office supplies inventory by checking stock and ordering new supplies.

Manage and maintain professional relationships with a diverse portfolio of national clients and internal stakeholders, ensuring alignment with business goals and campaign expectations.

Ensure accuracy and timeliness of advertising schedule data entry and updates, demonstrating strong attention to detail and organizational skills.

Monitor campaign delivery, proactively resolving issues to ensure client satisfaction and contractual compliance.

Coordinated with clients, managers, and external partners to ensure alignment of goals.

Resolved issues in fast-paced, deadline-driven environments with accuracy and professionalism.

• Trained individuals with special needs in daily living and job-related skills to promote independence.
• Supported and advocated for clients and families in schools, civic groups, and workplace settings.
• Assisted with community integration, helping clients build sustainable social and employment skills.

• Assessed eligibility for public assistance programs by gathering and analyzing client information.
• Advocated for clients in navigating healthcare and human services systems.
• Educated clients on program requirements and compliance to maintain benefits.

• Designed individualized behavioral programs for children with autism and related disabilities.
• Conducted assessments and created measurable goals for skill development.
• Collaborated with parents, teachers, and therapists to ensure consistent progress.

• Facilitated group therapy sessions and recreational programming for youth in mental health care.
• Documented progress and supported individualized care plans.
• Encouraged goal-setting and self-advocacy among patients.