Patricia Balatico
Mandeville,US
Summary
Driven Export Documentation Specialist with proven expertise in shipping documents preparation and customer service. Demonstrates strong teamwork and adaptability, achieving significant improvements in operations. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
24
24
years of professional experience
Work History
Export Documentation Specialist
CGB Enterprises
12.2018 - 02.2023
- Prepared and maintained all Letters of Credit and export documentation.
- Updated customers on cargo and shipment details.
- Supported company growth by assisting in the development and implementation of standard operating procedures for export documentation processes.
- Enabled faster turnaround times for document processing through continuous improvement initiatives aimed at streamlining workflows and utilizing technology to improve efficiency.
- Streamlined export documentation processes by implementing an efficient filing system and database management.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to sailing schedule.
Export Documentation Coordinator
CH Powell Co., Inc.
02.2016 - 11.2018
- Prepared and maintained all export Letter of Credits and export documentation.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided exceptional customer service by promptly addressing internal and external inquiries regarding document-related matters, ensuring timely resolution and satisfaction.
- Maintained accurate records by diligently updating database entries and tracking changes to documents.
- Facilitated effective communication across departments by providing clear, concise, and well-organized documentation.
- Supported regulatory compliance by ensuring all documentation adhered to established guidelines and policies.
Export Documentation Manager
Crown Products, Inc.
06.1999 - 12.2014
- Supported company growth by assisting in the development and implementation of standard operating procedures for export documentation processes.
- Streamlined export documentation processes by implementing an efficient filing system and database management.
- Assisted in the training of new team members on export documentation processes, ensuring they quickly became productive contributors to the department''s success.
- Maintained positive relationships with overseas clients by providing excellent customer service and prompt response to inquiries regarding shipment status or documentation requirements.
Education
Associate of Arts - Business Administration And Management
Cameron College
Metairie, LouisianaSkills
- Computer skills
- Customer Service
- Data management
- Reading comprehension
- Written Communication
- Letter of Credit Expertise
- Data Entry Efficiency
- Global Market Awareness
- Expertise in Export Documentation
- Strong analytical skills
- Time Management
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Attention to Detail
Additional Information
- Have over 25 years experience in data entry, customer service, administrative hands on professional, with a successful record of accomplishments with satisfying customers by providing them with excellent customer service.
- Motivated, goal oriented and highly efficient.
- Proven leadership skills with excellent communication abilities.
- Strong analytical and organizational skills.
- Proficient in all Windows operating systems, Microsoft Word, Excel, Microsoft Access and Sharepoint.
Timeline
Export Documentation Specialist
CGB Enterprises
12.2018 - 02.2023
Export Documentation Coordinator
CH Powell Co., Inc.
02.2016 - 11.2018
Export Documentation Manager
Crown Products, Inc.
06.1999 - 12.2014
Associate of Arts - Business Administration And Management
Cameron College
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