PATRICIA BARAN-BUBIK
Canton,MI
Summary
Behavioral health and case management expert experienced in supporting diverse client populations. Demonstrates strong skills in care coordination, personalized treatment planning, and advocacy, significantly enhancing client engagement and outcomes. Committed to maintaining comprehensive documentation and effective communication within multidisciplinary teams.
Overview
32
32
years of professional experience
Work History
Behavioral Health Technician
Trinity Health
01.2026 - 05.2026
- Led therapeutic group sessions to promote social interaction among participants.
- Built rapport with patients through supportive engagement to improve emotional well-being.
- Supported daily care activities while tracking and documenting behavioral health status.
- Conducted 15-minute safety checks to monitor patient behavior and ensure a secure environment.
- Documented patient progress and communicated updates with healthcare teams to enhance collaborative care.
- Worked with multidisciplinary teams to support effective patient care strategies.
Case Manager
Personalized Nursing Light House
01.2023 - 09.2025
- Assessed client needs and created personalized care plans to improve support.
- Coordinated healthcare services and Medicaid benefits to help clients access needed resources.
- Managed caseload of 150+ clients to support effective service delivery.
- Connected clients with community resources, enhancing access to essential services.
- Monitored client progress and adjusted care plans based on feedback and outcomes.
- Maintained detailed documentation, ensuring compliance and supporting quality of care.
- Enhanced communication among clients, families, and healthcare teams, strengthening collaborative care.
- Facilitated case management and art therapy groups to support client engagement and emotional well-being.
Cashier/Sales Associate
Lowe's Home Improvement
01.2019 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure availability of materials.
- Organized daily tasks to maximize productivity and meet deadlines. to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Cashier/Sales Associate
Lowe's Home Improvement
01.2019 - 01.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently and accurately at the cash register.
- Handled cash, credit, and gift card payments securely and responsibly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Facilitated smooth transactions by assisting customers with purchases and enrolling them in rewards program.
- Provided exceptional customer service to enhance shopping experience for all patrons.
- Assisted customers in locating desired products find specific products, answered questions, and offered product advice.
- Resolved customer complaints quickly, contributing to a positive store atmosphere.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Replenished shelves with merchandise to maintain product availability.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Project Management
Visual Services Inc.
01.2001 - 12.2008
- Collaborated with senior management on strategic planning initiatives for projects in development or execution stages, aligning project goals with organizational objectives.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Facilitated meetings with internal team members, consultants, and contractors to drive project alignment and address key project issues.
- Conferred with project personnel to identify and resolve problems.
- Developed and maintained project construction schedule, ensuring timely updates to reflect project progress and adjustments.
- Analyzed data from various sources such as surveys, interviews, focus groups, to inform decision-making related to projects.
Customer Service Manager
Electronic Data Systems
01.1994 - 12.2001
- Supervised 24 employees to ensure compliance with Xerox Midrange standards and address customer inquiries.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Analyzed customer feedback and complaints to identify improvement opportunities in customer service processes.
- Managed 24 employees to assist with inquiries and maintain adherence to Xerox Midrange standards.
- Developed training programs for new customer service representatives.
- Monitored phone calls to provide feedback and coaching.
- Performed quality assurance checks on calls handled by agents to maintain high levels of accuracy in responses provided by agents.
- Delegated work to staff, while setting priorities and goals.
Customer Service Manager
Electronic Data Systems
01.1994 - 01.2001
- Received recognition from management for consistently delivering exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs quickly in high-traffic situations.
- Provided excellent service and attention to customers during face-to-face or phone conversations.
- Approached customers and engaged in conversation through effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Applied advanced technical skills to troubleshoot complex problems and implement effective solutions.
Education
B.A. - Psychology, Studio Art
Wayne State University
Detroit, MI12-1993
Skills
- Crisis intervention
- Crisis management
- Crisis de-escalation
- Behavioral assessments
- Treatment planning
- Case management
- Care coordination
- Documentation skills
- Electronic health records
- Resource navigation
- Patient observation
- Group therapy
- Client advocacy
- Therapeutic communication
- Patient rapport building
- Behavioral health
- Compliance reporting
Timeline
Behavioral Health Technician
Trinity Health
01.2026 - 05.2026
Case Manager
Personalized Nursing Light House
01.2023 - 09.2025
Cashier/Sales Associate
Lowe's Home Improvement
01.2019 - 12.2022
Cashier/Sales Associate
Lowe's Home Improvement
01.2019 - 01.2022
Project Management
Visual Services Inc.
01.2001 - 12.2008
Customer Service Manager
Electronic Data Systems
01.1994 - 12.2001
Customer Service Manager
Electronic Data Systems
01.1994 - 01.2001
B.A. - Psychology, Studio Art
Wayne State University