Patricia Barcomb
FRANKLIN,KY
Overview
2
2
years of professional experience
Work History
Team Lead
Corrohealth
Plano, TX
07.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Developed strategies to increase team productivity and improve customer service levels.
- Fostered positive employee relationships through communication, training, and development coaching.
- Collaborated with management team to implement new work procedures or policies.
Medical Insurance Specialist
Aergo Solutions
Hendersiville, TN
01.2024 - 07.2024
- Resolved complex insurance issues by communicating with providers, patients, and third-party payers.
- Investigated discrepancies between billed charges and approved payment amounts from third party payers.
- Handled third-party insurance processing tasks to assist patients.
- Assisted in developing new procedures and policies related to medical insurance operations.
- Analyzed patient records to determine eligibility for coverage, benefit levels, and other related matters.
- Reviewed administrative guidelines whenever questions arose during processing of claims.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
- Documented file notes clearly and concisely in [Software].
Education
Associate of Science - Medical Administration
Rasmussen College
Lake Elmo, MN06-2013
Timeline
Medical Insurance Specialist
Aergo Solutions
01.2024 - 07.2024
Team Lead
Corrohealth
07.2022 - Current
Associate of Science - Medical Administration
Rasmussen College