PATRICIA BARNES
Southfield,MI
Summary
Detail-oriented professional with expertise in data entry and validation, ensuring accuracy in all transactions. Recognized for effectively managing customer inquiries and resolving complaints promptly, contributing to enhanced customer satisfaction. Strong multitasking abilities support efficient operations in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
USPS, United States Postal Service
Troy, Michigan
08.2021 - Current
- Managed customer complaints and resolved issues promptly.
- Assisted customers with inquiries about postal services and products.
- Provided information on shipping options and rates to customers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Maintained accurate records of transactions and customer interactions.
- Coordinated with team members to ensure smooth daily operations.
Processor II
Beaumont hospital
Dearborn, MI
07.2017 - 08.2021
- Managed and prioritized various processing requests independently to ensure timely completion.
- Identify and label specimens according to protocols.
- Receive and inspect incoming specimen products per day.
- Performed basic repairs on robotic machine, enhancing operational performance.
- Assigned and coordinated staff tasks based on daily schedules to optimize workflow.
Certified Phlebotomist
Detroit Medical Center
Detroit, Michigan
01.2013 - 07.2017
- Gathered blood samples from patients for tests and transfusions.
- Collected blood from veins using vacuum tube, syringe or butterfly venipuncture methods.
- Reduced patients' discomfort through effective communication and gentle venipuncture techniques.
- Conducted tests such as blood counts with heel or finger stick capillary draws.
- Ensured accurate labeling and documentation of patient samples to maintain integrity of medical records.
- Verified matching tube, patient and test information, carefully checking all details at each stage.
- Maintained safety standards for team and patients by implementing aseptic and biohazard disposal protocols.
- Upheld data security and compliance with HIPAA protocols through multiple identification points and document verification.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ06-2025
Associates of Arts -
Wayne County Community College
detroit, Michigan06-2017
Skills
- Customer support
- Customer issue resolution
- Order processing management
- Data analysis
- Inventory management
- Computer proficiency
- Attention to detail
- Problem solving
- Effective communication
- Written communication
- Interpersonal organization
Timeline
Customer Service Agent
USPS, United States Postal Service
08.2021 - Current
Processor II
Beaumont hospital
07.2017 - 08.2021
Certified Phlebotomist
Detroit Medical Center
01.2013 - 07.2017
Bachelor of Science - Management
University of Phoenix
Associates of Arts -
Wayne County Community College