Patricia Barr
Starkville,MS
Summary
Accomplished Branch Operations Manager with a proven track record at 1st Franklin Financial, enhancing client loyalty and spearheading growth initiatives. Expert in strategic planning and compliance, coupled with exceptional relationship-building skills, significantly improved operational efficiency and customer satisfaction. Demonstrates adept problem-solving and financial advising, driving forward company objectives and expansion.
Overview
9
9
years of professional experience
Work History
Branch Operations Manager
1st Franklin Financial
03.2020 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Developed strategic plans for day-to-day financial operations.
Assistant Branch Manager, Operations
1st Franklin Financial
06.2017 - 03.2020
- Coordinated community outreach efforts aimed at increasing brand visibility and fostering goodwill among local residents and businesses alike.
- Cultivated strong relationships with clients by consistently providing exceptional service tailored to their individual needs.
- Evaluated and negotiated contracts to procure favorable financial terms.
Customer Service Representative
1st Franklin Financial
10.2015 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Liberty University
Lynchburg, VASkills
- Strategic Planning
- Compliance Reporting
- Decision-Making
- Financial Advising
- Problem-Solving
- Relationship building and management
Timeline
Branch Operations Manager
1st Franklin Financial
03.2020 - Current
Assistant Branch Manager, Operations
1st Franklin Financial
06.2017 - 03.2020
Customer Service Representative
1st Franklin Financial
10.2015 - 06.2017
Liberty University