Patricia Beal
Redding,CA
Overview
17
17
years of professional experience
Work History
Housekeeping Manager
Hampton Inn Suites
Redding, CA
01.2010 - Current
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying, and ironing.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Established and enforced safety protocols and guidelines for staff.
- Trained and mentored new staff on cleaning and safety protocols.
Housekeeping Supervisor
Red Lion Hotels
Redding, CA
01.2008 - 01.2010
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained and mentored new staff on cleaning and safety protocols.
- Adhered to safety protocols by enforcing proper equipment usage.
Education
Diploma -
West High School
Anchorage, AK06.1994
Skills
- Cleaning practices
- Work Prioritization
- Guest Relations
- Customer service-focused
- Inter-department collaboration
- Training and mentoring
- Supervisory skills
- Quality improvements
- Supply Inventory Management
- Scheduling and Planning
Timeline
Housekeeping Manager
Hampton Inn Suites
01.2010 - Current
Housekeeping Supervisor
Red Lion Hotels
01.2008 - 01.2010
Diploma -
West High School