Patricia Bortnick
Marlton,NJ
Summary
Accomplished Senior Loan Processor with a proven track record at Citizens Bank, adept in Microsoft Excel and exceptional communication. Expertise in streamlining loan processing and underwriting procedures, ensuring accuracy and compliance. Demonstrated ability to enhance customer satisfaction and retention, excelling under pressure with a keen understanding of customer needs.
Overview
16
16
years of professional experience
Work History
Senior Customer Advocate
Freedom Mortgage Corporation
Marlton, NJ
10.2024 - Current
- Processing VA Cashout Loans
- Review all documents needed to process the loan. customer to process the loan
- Call the customer and obtain all needed information as requested by the Underwriter
- Call the customer 2-3 times a week for information needed and send to Underwriting for review
Senior Loan Processor
Citizens Bank
Marlton, USA
05.2020 - 03.2024
- Processed loans for Purchases, and Refinances, Conventional, VA and FHA
- Reviewed income documents and calculated income, reviewed credit lates and delinquencies if any, reviewed assets and verified there were sufficient assets to purchase their home
- Called the customer on a three-day cadence to review the loans and provide an update.
- Communicated with all parties involved, realtors, attorneys and title companies
- Reviewed and verified credit, income, title, and assets to ensure loan accuracy and compliance.
Senior Loan Specialist
Freedom Mortgage Corporation
Marlton, USA
04.2016 - 05.2020
- Review and underwrite VA Cash-Out Loans
- Secure necessary documents from the borrower
- Assess credit, income, assets, and title for approval
- Prepare and submit documentation to the credit underwriter for final approval
Underwriter
Radian
Philadelphia, USA
01.2013 - 12.2015
- Ordered and evaluated all origination documents to ensure the mortgage insurance claim and file processing went smoothly
- Assessed 10-15 loan approvals daily, ensuring relevant document requirements were met based on lender and GSE guidelines
- Confirmed appropriate documents were received, complete, and accurate
- Secured missing documents as needed to prevent delays and maintain timelines
Loan Processor
TD Bank
Mt. Laurel, USA
01.2009 - 12.2013
- Reviewed and processed consumer loans across 25 branches
- Assessed client income, credit, and titles for approval
- Confirmed necessary documentation was received and reviewed to ensure smooth and timely closings
Education
B.A. - Art History, French Minor
Hunter College
01.1994
Associates Degree - Liberal Arts
Kingsborough Community College
01.1992
Skills
- Microsoft Word
- Excel
- PowerPoint
- Google Sheets
- Google Docs
- Exceptional communication
- Complaint handling
- Active learning
- Quality assurance
- Calm and professional under pressure
- Understanding customer needs
- Strategic sales
- Phone etiquette
- Inbound and outbound calling
- Customer relations
- Verbal and written communication
Educationcertificationlicenses
- Hunter College, B.A. in Art History / French Minor, 1994
- Kingsborough Community College, Associates Degree in Liberal Arts, 1992
- High Impact Communication, 2005
- Income Processing, 2011
Affiliations
- Foster Dogs and volunteer at the local shelters
- Volunteer work at Church
Languages
French
Limited
Timeline
Senior Customer Advocate
Freedom Mortgage Corporation
10.2024 - Current
Senior Loan Processor
Citizens Bank
05.2020 - 03.2024
Senior Loan Specialist
Freedom Mortgage Corporation
04.2016 - 05.2020
Underwriter
Radian
01.2013 - 12.2015
Loan Processor
TD Bank
01.2009 - 12.2013
B.A. - Art History, French Minor
Hunter College
Associates Degree - Liberal Arts
Kingsborough Community College
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