Patricia Bosak
Office And Executive Assistant
Toledo,OH
Summary
Organized Scheduling Manager possessing excellent recordkeeping, communication and time management abilities. Offering 3 years of hands-on experience obtaining customer information, scheduling appointments and maintaining records. Proficient in Microsoft Excel, Word and Outlook.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Scheduling Coordinator
Retirement Income Consultants LLC
Toledo, Ohio
02.2020 - 02.2021
- Conferred with managers and sales team to revise plans and achieve demanding targets.
- Completed daily logs and reports detailing production data such as volume of calls, appointments set and quality assurance results. helping management make accurate operational decisions.
- Verified and updated system information for accuracy and integrity.
- Set up phone, online, and in person appointments with customers.
- Processed and approved all scheduling changes to executive calendars by using Outlook.
- Developed and implemented scheduling policies.
- Input data in Excel to create updated status reports for quick reference of project progress and deadlines.
- Trained 5 staff members and supervised a team of 3 staff members.
Receptionist
Richard Health Systems & Richard Medical Academy
Toledo, OH
11.2018 - 01.2020
- Wrote and copy edited professional and error-free letters and memoranda.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Created and maintained a job applicant database and supplied applicants with applications and supporting paperwork.
- Promoted the school's CNA course, handled registration of students, and distributed course materials.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Kept reception area clean and neat to give visitors positive first impression and set up seasonal decorations.
- Greeted incoming visitors, clients and students professionally and provided friendly, knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations, including promotional copy, for internal and customer-facing needs.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Organized and updated physical files and digitized records for easy retrieval by authorized team members.
- Reported maintenance problems for immediate remediation.
- Received and routed mail to correct staff members.
- Operated multi-line telephone system to independently handle up to 40 calls each day.
Style Specialist
Charming Charlie
Toledo, OH
05.2018 - 11.2018
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized to taste and culture.
Direct Care Aide
Senior Care Management
Toledo, OH
03.2013 - 05.2018
- Helped clients with hygiene-related tasks.
- Remained alert to problems or health issues of clients and competently responded.
- Helped clients manage money, pay bills and shop for groceries or personal item.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Assisted with physical therapy as directed by leading therapist and/or physician.
- Kept clients engaged in social networks and communities.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Scheduled medical and personal appointments, arranged transportation and accompanied patients to doctors' offices or errands.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Education
Bachelor of Arts - Creative Writing
Ohio Northern University
Ada, OH 08.2007 - 05.2012
Skills
Daily timekeeping
Accomplishments
- Created and maintained a job applicant database for 2 years for a medical staffing company.
- Lead assistant on copy editing and revision of medical school's application for accreditation.
- Set 200 appointments with new clients in first 3 months of starting in sales position in the finance sector.
- Trained 5 staff members in customer relations and calling and lead a team of 3 staff members. Compiled daily performance reports for my team and submitted to management.
Timeline
Scheduling Coordinator
Retirement Income Consultants LLC
02.2020 - 02.2021
Receptionist
Richard Health Systems & Richard Medical Academy
11.2018 - 01.2020
Style Specialist
Charming Charlie
05.2018 - 11.2018
Direct Care Aide
Senior Care Management
03.2013 - 05.2018
Bachelor of Arts - Creative Writing
Ohio Northern University
08.2007 - 05.2012
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