Hi, I’m
Patricia Bowles
Euclid,OH
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
years of professional experience
Work History
Creative Services Inc.
Background Investigator
09.2021 - 02.2025
Job overview
- Documented information and submitted detailed reports.
- Communicated case progress effectively with supervisors and clients, fostering strong professional relationships built on trust and transparency.
- Obtained background check data on characters, financial statuses and personal histories.
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Reduced risk of fraudulent hires, closely analyzing personal and professional references.
- Developed strategies for overcoming obstacles encountered during investigations, leading to successful case closures despite challenges faced along the way.
- Advanced effectiveness of pre-employment screenings, selecting and utilizing comprehensive databases for research.
- Conducted comprehensive interviews with subjects, references, and other relevant individuals for accurate background information gathering.
- Collaborated with team members to share best practices, resulting in a more efficient overall investigation process.
- Maintained confidentiality and integrity in handling sensitive applicant information.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Reviewed and analyzed detailed records.
Coventya Inc.
Customer Service Representative
03.2019 - 03.2020
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sterling Talent Solutions
Verifications Specialist
06.2015 - 03.2019
Job overview
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Verified client information by analyzing existing evidence on file.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
Education
Miami-Jacobs Career CollegeIndependence, Ohio
Associate of Science from Medical Laboratory Technician
05.2001
Skills
Effective communication skills
Timeline
Background Investigator
Creative Services Inc.
09.2021 - 02.2025
Customer Service Representative
Coventya Inc.
03.2019 - 03.2020
Verifications Specialist
Sterling Talent Solutions
06.2015 - 03.2019
Miami-Jacobs Career College
Associate of Science from Medical Laboratory Technician
05.2001
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