Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Bradley

Kansas City,MO

Summary

Dedicated professional with extensive experience in childcare and customer service, notably at Next Gen Prep. Skilled in health and safety, I excel in care planning and fostering positive relationships. My ability to manage high-stress situations and resolve conflicts has consistently enhanced customer satisfaction and loyalty.


At The Gas Pipe I did inventory, Cashier, stocking along with waiting on customers in small shop.


At CVS Health, I took inbound calls from customers regarding their medication needs. I also spent 2 years as a Benefits Opportunity Specialist and the last 5 years as a Resolution Specialist

Overview

20
20
years of professional experience

Work History

Daycare Provider

Next Gen Prep
05.2023 - Current
  • Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
  • Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
  • Offered top-notch care for up to 4 children at once, ranging in age from 6 weeks to 10 mos. Along with a co-worker we can have up to 8 infants

Cashier/Manager

The Gas Pipe
06.2021 - 04.2023
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.

Customer Service Representative

CVS HEALTH CORPORATION
03.2005 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Central Sr. High Schoo
Kansas City, MO
05-1977

Skills

  • Health and safety
  • Infant care
  • Care planning
  • Activities planning

Timeline

Daycare Provider

Next Gen Prep
05.2023 - Current

Cashier/Manager

The Gas Pipe
06.2021 - 04.2023

Customer Service Representative

CVS HEALTH CORPORATION
03.2005 - 05.2021

High School Diploma -

Central Sr. High Schoo

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