Patricia Brooks

Reviewed files for accuracy and completeness, ensuring compliance with loan processing standards.

Corrected loan discrepancies in collaboration with internal and external customers, updating the system to reflect accurate information.

Ensured clarity and consistency by recording and revising all new procedures and processes.

Updated all loans in queue within 48 hours to maintain workflow and minimize processing delays.

• Evaluated mortgage documents for compliance with lending guidelines.
• Assisted clients in understanding loan options and terms.
• Processed loans for FHA connections for offshore.
• Answer client questions through the phone banking provide a client delight.

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• Ensured that all closed loan files are complete and accurately keyed in the computer system.
• Reviewed documents for accuracy and helped to solve problems.
• Learn mortgage banking policies procedures and terminology.
• Learn mortgage banking policies procedures and terminology.
• Learn mortgage banking policies procedures and terminology.
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