Patricia Brown
Louisville,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Successful Client Service Specialist with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
23
23
years of professional experience
Work History
Client Service Specialist
Exela Technologies
01.2000 - Current
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
Education
No Degree - Business Administration And Management
Iowa State University
Ames, IASkills
- Database Maintenance
- Clerical Support
- Information Updates
- Document Management
- Customer Support
- Providing Feedback
- Reporting Requirements
- Reviewing Test Results
- Documentation Skills
- Client Service and Support
- Accurate Recordkeeping
- Office Meetings
- Microsoft Office
- Office Supplies and Inventory
- Compliance Requirements
- Answering Research Questions
- Payment Processing
- Client Needs Assessment
- System Documentation
- Accounts Payable and Accounts Receivable
- Problem Resolution
- Customer Data Confidentiality
- Administrative and Office Support
- Online Systems
- Understanding Customer Needs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Client Service Specialist
Exela Technologies
01.2000 - Current
No Degree - Business Administration And Management
Iowa State University
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