Constance Lawson
Crawfordville,FL
Summary
Client Service Specialist with extensive expertise in financial reporting and compliance, known for a meticulous approach to maintaining data integrity and accuracy. Demonstrates proficiency in managing complex accounting issues and establishing effective client relationships while ensuring adherence to industry regulations. Excels in project management and team engagement, driving successful outcomes in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Client Service Specialist
Cognegy Global Inc.
04.2024 - Current
- Resolve client inquiries swiftly, boosting satisfaction and retention
- Enhance service processes for notable efficiency gains
- Track interactions via CRM, improving data accuracy
- Collaborate with teams to meet client needs effectively
- Partnering with cross-functional teams to ensure seamless client service
- Facilitating effective communication between departments to address client needs promptly
- Meticulously managing client accounts and documentation
- Ensuring accuracy in all client interactions and maintaining up-to-date records for regulatory compliance
Catalog Audit Specialist
Aston Carter
03.2022 - 01.2024
- Analyzed intricate accounting issues, enhancing decision-making for catalog audits
- Built strong client relations, ensuring prompt and accurate audit responses
- Tracked regulatory changes, safeguarding compliance and audit accuracy
- Resolved accounting discrepancies, improving audit efficiency and reliability
Billing Coordinator
Rivermond Health
02.2016 - 03.2022
- Monitored accounts receivable aging reports daily to identify potential delinquent accounts
- Generated reports on past due accounts, delinquencies, collections activity and other key metrics as required by management
- Processed payments from customers utilizing various payment methods such as credit cards, ACH transfers, PayPal
- Reviewed contracts and agreements to ensure compliance with applicable regulations and laws pertaining to billing practices
Choice Counseling Specialist
Automated Health System
11.2013 - 02.2016
- Assisted incoming calls from customers to assist with enrolling into a Medicaid health plan as well as selection of a PCP
- Implemented strategies to improve performance, accuracy, and quality
- Leveraged strong communication skills to build relationships with clients
- Developed specialized skills in customer service and client relations
Human Service Worker
Florida State Hospital
01.2010 - 10.2013
- Managed client records, ensuring confidentiality and compliance with agency standards
- Coordinated services for clients with complex needs, enhancing problem-solving skills
- Built strong client relationships through compassionate support in challenging situations
Education
Associate in Science (A.S.) - Human Service Candidate
Piedmont Technical College
Greenwood, SC05.2025
Skills
- Data Integrity
- Accounting Systems
- Annual Reports
- Reading Comprehension
- Financial Reporting
- Forecasting
- Compliance
- Appraisal Accuracy
- Controls
- Team Engagement
- Database Maintenance
- Budgeting
- Internal Controls
- Project Management
Timeline
Client Service Specialist
Cognegy Global Inc.
04.2024 - Current
Catalog Audit Specialist
Aston Carter
03.2022 - 01.2024
Billing Coordinator
Rivermond Health
02.2016 - 03.2022
Choice Counseling Specialist
Automated Health System
11.2013 - 02.2016
Human Service Worker
Florida State Hospital
01.2010 - 10.2013
Associate in Science (A.S.) - Human Service Candidate
Piedmont Technical College
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