Summary
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
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PATRICIA BROWN

Elmwood Park,NJ

Summary

Operations and customer support professional with experience managing order processing, billing support, and contract-based orders in high-volume environments. Proficient in SAP, Salesforce, and Oracle NetSuite for accurate, timely request fulfillment and repairs.

Work History

Bookkeeper Assistant

Care Plus NJ
Clifton, NJ
  • Utilized Oracle NetSuite to process 25+ vendor/supplier sales and purchase orders per day
  • Tracked order status through shipment and followed up with customers, facilitating prompt resolution of requests
  • Supported local and state government accounts with contract-based order handling, ensuring accurate processing and timely follow-through on customer requests
  • Developed and implemented filing system for all 2023 orders and invoices, enhancing organization and retrieval efficiency

Logistics Coordinator, Northeast Service Center

Sony Electronics
Paramus, NJ
  • Processed 60+ customer repair orders in SAP each week and coordinated updates through Salesforce.
  • Collaborated with engineering and parts teams to ensure timely completion of repair requests.
  • Served as liaison for off-site colleagues to manage high volume of Salesforce repair cases.
  • Responded to dozens of client inquiries daily across phone, email, and in-person channels to support timely issue resolution.
  • Supported resolution of billing issues involving customer credit card transactions and repair-related charges.
  • Resolved billing issues with teammates, addressing transactions involving customer credit cards.

Order & Operations Analyst

Sony Electronics
Park Ridge, NJ
  • Supported portfolio of 75-100 clients, including major Broadcast and Production accounts, assisting account managers with account needs to enhance client satisfaction.
  • Processed an average of 6 to 8 purchase orders per day in SAP and coordinated with warehouse, inventory planning, and financial services to support timely delivery.
  • Managed milestone billing with Financial Services and System Integration for multi-million-dollar projects serving clients including Montclair State University, MLB Properties, and the Pittsburgh Pirates.
  • Enabled account managers to focus on revenue-generating work by delivering consistent order and administrative support.
  • Strengthened order execution for account managers through accurate, responsive order management support
  • Resolved 10 to 25 customer chargebacks per month to support account accuracy and issue follow-through.
  • Resolved 10 to 25 customer chargebacks per month to ensure account accuracy and facilitate issue resolution.

Sales Associate

Sony Electronics
Teaneck, NJ
  • Coordinated customer requests with support analysts to expedite issue resolution
  • Managed Sony System Integrator (SI) contracts/renewals, totaling near 75 contracts
  • Managed calendar, travel arrangements, calls, and special assignments to ensure smooth operations for manager

Administrative Assistant

Sony Electronics
Teaneck, NJ
  • Coordinated communication and aligned administrative tasks for sales support engineers and specialists, enhancing overall efficiency.
  • Planned and executed company and industry events, including product showcases, trade shows, and sales meetings, to promote brand visibility and engage customers.
  • Documented monthly staff meetings and followed up on action items to ensure timely execution of plans.

Education

Coursework - Communications and Media

Fordham University
New York, NY

Skills

  • Order Management
  • Invoice Processing
  • Accounts Receivable
  • Billing assistance
  • Collections
  • Contract Administration
  • Account Support
  • Order Tracking
  • SAP
  • Salesforce
  • Oracle NetSuite
  • Microsoft Office Suite
  • Record Keeping
  • Team Collaboration
  • Core Skills
  • Systems

Personal Information

Title: Customer Support & Operations Analyst

Accomplishments

  • Managed High-Volume Vendor Orders
    Processed 25+ vendor orders daily using Oracle NetSuite.
  • Billing Issue Resolution
    Resolved billing issues worth hundreds per transaction, ensuring zero errors.
  • Supported Client Accounts
    Managed 75-100 client portfolios, including major broadcast accounts.
  • Multi-Million-Dollar Billing
    Coordinated project billings.

Timeline

Bookkeeper Assistant

Care Plus NJ

Logistics Coordinator, Northeast Service Center

Sony Electronics

Order & Operations Analyst

Sony Electronics

Sales Associate

Sony Electronics

Administrative Assistant

Sony Electronics

Coursework - Communications and Media

Fordham University

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