PATRICIA BROWN-COLEMAN
Richmond,Virginia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Mrs. Pat Your Virtual Assistant
Richmond, Virginia
03.2023 - Current
- Research and Collect Information
- Manage emails and respond to emails
- Provide Notary services
- Maintained a database of client information including contact details, preferences
- Monitored social media accounts for comments or messages requiring attention
- Handled data entry tasks to help client spend more time on executive commitments
- Coordinated general office duties such as filing, faxing and data entry
Mortgage Default Specialist
Truist Mortgage
Richmond, Virginia
03.2007 - 11.2022
- Competently and professionally able to work under tight, frequent deadlines
- Recommend foreclosures to management exercising appropriate reasoning and judgment
- Catalog, file, and scan electronic /paper claim files and documentation
- Strong negotiation skills with ability to effectively resolve problems and conflict that customers are having with their mortgages
- Responsible for managing credit bureau amendments
- Research & respond to document requests related to loan default origination
- Create, prepare, and update daily reporting as directed
- Working knowledge of Fidelity
Litigation Support Professional
BrownGreer
Richmond, Virginia
07.2004 - 02.2007
- Assisted the case team comprised of Partners, Associates, and Analysts in all aspects of litigation management including factual investigation, document preparation, trial preparation, and support
- Sustained case databases, organized data, and retrieved documents from the database for trial presentations
- Possess solid communication skills, exceptional organizational abilities, and superior attention to detail
- Managed caseload and job duties by specializing in effective communication, research, and interpersonal skills to provide team leadership
- Maintained the highest standard of confidentiality to ensure absolute privacy of client information
Administrative Support
First North American National Bank
RichmondA, Virginia
01.2001 - 05.2004
- Utilized a Skip Trace system in order to effectively distribute correspondences daily
- Responsible for terminating accounts of deceased
- Accurately enter data in Excel for attorney status reporting
- Processed Chapter 13 mailings and updated Total Systems & Recovery management systems
- Executed record filing system to improve document organization
- Delivered expert clerical support by efficiently handling a wide variety of routine and special requirements
Education
High School Diploma -
Armstrong-Kennedy High School
Richmond, Virginia06-1983
Skills
- Spreadsheet management
- Strong Organization
- Attention to detail
- Keen sense of urgency
- Operate with strict confidentiality
- Computer proficiency
- Excellent communication
- Collaboration
Affiliations
- Author
- Kindness Advocate
- Small Business Owner
Certification
- Certified Notary of Virginia
- SWaM Certified - Small, Women-Owned, and Minority-Owned Businesses
Timeline
Virtual Assistant
Mrs. Pat Your Virtual Assistant
03.2023 - Current
Mortgage Default Specialist
Truist Mortgage
03.2007 - 11.2022
Litigation Support Professional
BrownGreer
07.2004 - 02.2007
Administrative Support
First North American National Bank
01.2001 - 05.2004
High School Diploma -
Armstrong-Kennedy High School
Similar Profiles
Olivia MarghellaOlivia Marghella
Virtual Office Assistant / CSR at Blue Moon Virtual Office AssistantVirtual Office Assistant / CSR at Blue Moon Virtual Office Assistant
Deanna PattonDeanna Patton
Owner & Assistant at Timely Virtual Assistant LLCOwner & Assistant at Timely Virtual Assistant LLC
Julia WojdaczJulia Wojdacz
Owner at Julia's Virtual Assistant ServiceOwner at Julia's Virtual Assistant Service