Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Patricia Buchanan

Midwest City

Summary

Dynamic Guest Experience Supervisor at Oklahoma City Zoo and Botanical Garden, skilled in team development and operational excellence. Proven ability to enhance guest satisfaction through effective communication and training. Adept at employee scheduling and conflict resolution, ensuring seamless operations and memorable experiences for visitors.

Overview

46
46
years of professional experience

Work History

Guest Experience Supervisor

Oklahoma City Zoo and Botanical Garden
Oklahoma City
10.2023 - Current
  • Provided clear guidance and direction to team members regarding their duties and responsibilities.
  • Conducted orientation sessions for groups of 15 or more new hires and assisted with HR documentation; also facilitated one-on-one onboarding sessions.
  • Operated rides in compliance with established safety and operational procedures.
  • Proficient in using ZooFriends and Guest Services systems.
  • Participated in the employee interview process to support recruitment efforts.
  • Monitored attraction operations to ensure proper staffing and efficient performance.
  • Coordinated and managed evening company events, ensuring guest satisfaction and successful execution.
  • Experienced in employee scheduling and shift coordination.
  • Skilled in vending operations; cart trained and experienced in Rhino and giraffe feeding procedures.
  • Reported FMX issues promptly to ensure timely maintenance and repairs.
  • Led morning team meetings as needed to communicate daily objectives and updates.

Customer Service Representative

Hertz Car Rental
Oklahoma City
02.1992 - 10.2023
  • Resolved discrepancies between customer remittances and received invoices in a timely and accurate manner.
  • Provided cross-departmental support to ensure smooth organizational operations.
  • Responded to customer inquiries regarding billing, payments, and account status with clarity and professionalism.
  • Investigated billing issues and processed refunds when appropriate.
  • Trained new team members on company policies and accounting systems to maintain team efficiency and performance.
  • Delivered excellent customer service and attention to detail during phone interactions.
  • Help with long-term rentals.

Team Lead

Anthony's Clothing Store
Midwest City
06.1979 - 05.1990
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.

Education

Bachelor of Science - Art Education

University of Central Oklahoma
Edmond, OK
05-1992

Skills

  • Guest Services & Communication
    Guest communication Guest recovery Guest inquiry resolution Customer engagement Guest satisfaction focus
  • Training & Team Development
    Employee training Staff mentoring Team member development Team building Train and onboard new employees
  • Operational Excellence
    Operational procedures Decision-making Attention to detail Multitasking abilities Self-motivation
  • Professional Communication
    Strong verbal communication Conflict resolution Cross-functional collaboration
  • Employee scheduling

Affiliations

Enjoy spending quality time with my two sons and my dog, Rusty. Passionate about fitness and leading an active lifestyle, including outdoor activities and staying physically engaged. Love watching movies.

Accomplishments

  • Recognized as Employee of the Month at Hertz Car Rental for outstanding performance, customer service, and teamwork.

Timeline

Guest Experience Supervisor

Oklahoma City Zoo and Botanical Garden
10.2023 - Current

Customer Service Representative

Hertz Car Rental
02.1992 - 10.2023

Team Lead

Anthony's Clothing Store
06.1979 - 05.1990

Bachelor of Science - Art Education

University of Central Oklahoma

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