Patricia Bush
Phenix City,AL
Summary
Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts. Over 15+ years of related experience conducting classroom and virtual training sessions for Department of Defense (DOD) Electronic Health Records (EHRs).
Overview
21
21
years of professional experience
Work History
Southwest Georgia Market Training Lead
Martin Army Community Hospital
Fort Benning , GA
09.2020 - Current
- Facilitating the delivery of Electronic Health Record systems training and communications between your Southwest Georgia Market leadership and the Southwest Georgia Market CHIO.
- Maintain Defense Health Agency-Health Informatics (DHA-HI) training standards for implementation, delivery, and reporting.
- Execute competency certification of assigned market/MTF training workforce.
- Provide training support and oversight of training processes to ensure maintenance of standards across the market.
- Manage and use all aspects of the enterprise learning management system within the market, which provides HIT training data into the DHA-HI training dashboard.
- Ensure utilization of the DHA EUT HIT Training Catalog and Training Support Packages.
- Participate in the Health IT Training Governance Council hosted by the DHA EUT.
- Ensure market participation and use of approved HIT QA training evaluation instruments.
- Advise the Market CHIO on training issues and develop remediation plans for the market.
- Certified MHS GENESIS Acute and Emergency Department Trainer.
- Provided subject matter expertise on MHS GENESIS EHR.
Clinical Systems Trainer
Martin Army Community Hospital
Fort Benning , GA
08.2008 - 09.2020
- Developed new and improved training programs to fit underserved areas.
- Delivered robust training courses via classroom and e-learning programs.
- Provided subject matter expertise on the DOD Electronic Health Record (EHR), AHLTA, Composite Health Care Systems (CHCS) CACHE, Essentris.
- Evaluated training needs to improve training quality.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Provided virtual training and online presentations.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Chaired staff and monthly management meetings, communicating current progress towards training goals to staff and senior management.
- Arranged meeting spaces and supporting materials for each class.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
Medical Coder/Audito
Martin Army Community Hospital
Fort Benning , GA
09.2001 - 08.2008
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Initiated, performed and documented quarterly coding audits for physicians.
Education
Bachelor of Science -
Liberty University
Lynchburg, VA05.2022
Skills
- Training Program Design
- Training Method Development
- Standard Operating Procedures Understanding
- Virtual Learning Management
- Training Materials and Documentation
- Course Materials Development
- Adult Learning Theories
- Behavior Modification
- ADDIE Model
- Curriculum Supervision
- Motivational Leadership
- Coaching and Development
Timeline
Southwest Georgia Market Training Lead
Martin Army Community Hospital
09.2020 - Current
Clinical Systems Trainer
Martin Army Community Hospital
08.2008 - 09.2020
Medical Coder/Audito
Martin Army Community Hospital
09.2001 - 08.2008
Bachelor of Science -
Liberty University
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