Patricia Cardinal
Glens Falls,NY
Overview
9
9
years of professional experience
Work History
Youth Care Worker
WAIT House
10.2022 - Current
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
Counselor Assistant
Addictions Care Center of Albany
12.2019 - Current
- Supported lead counselors in crisis intervention situations, providing immediate assistance and appropriate referrals when necessary.
- Nightly rounds along with monitoring and assisting the clients while they are in recovery.
- Assist Program Manager wherever needed.
- Administer medications per company protocol including the handling and distributing of narcotics.
- Attend all trainings and meetings.
- Document all observations regarding client behaviors, etc.
Client Service Representative
Northern Rivers
01.2020 - 10.2020
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Clinical Support Coordinator
AIM Services
11.2016 - 07.2018
- I was the administrative assistant to the Director of Behavioral and Clinical services. I also worked with a team of 10 RN's and assisted with all documentation, scanning, copying, and all other general office duties. I was responsible for all meeting notes and transcription. I ordered all supplies for the department. I was responsible for the director's calendars and schedules along with maintaining all records and yearly purging for the department.
Education
Associate of Science - English Language And Literature
Northwestern Connecticut Community College
Winchester CT05-1986
Skills
- Youth supervision
- Multicultural sensitivity
- Behavior management
- Self-care techniques
- Mandated reporting
- Youth advocacy
- Boundaries establishment
- Abuse identification
- Mental health support
- Positive reinforcement
- Youth psychology
- Records management
- Life skills instruction
- Substance abuse awareness
Timeline
Youth Care Worker
WAIT House
10.2022 - Current
Client Service Representative
Northern Rivers
01.2020 - 10.2020
Counselor Assistant
Addictions Care Center of Albany
12.2019 - Current
Clinical Support Coordinator
AIM Services
11.2016 - 07.2018
Associate of Science - English Language And Literature
Northwestern Connecticut Community College
Similar Profiles
Zebulon BullockZebulon Bullock
NA at Catering Chef/Bartender/Wait Staff/Front-of-the HouseNA at Catering Chef/Bartender/Wait Staff/Front-of-the House
Dante JacksonDante Jackson
Territory Sales Representative at Wait O.R. ServicesTerritory Sales Representative at Wait O.R. Services
Ashley HudsonAshley Hudson
Babies With Disabilities Special Instructor at Babies Can’t WaitBabies With Disabilities Special Instructor at Babies Can’t Wait
Rebecca ManningRebecca Manning
Shift Supervisor at Adirondack Popcorn CompanyShift Supervisor at Adirondack Popcorn Company
Devin CampDevin Camp
Executive Team Leader Human Resources at TargetExecutive Team Leader Human Resources at Target