Patricia Cerda-Robles
Sylmar,CA
Summary
Successful at helping clients unravel physical, mental and emotional layers to identify root causes of problems and develop strong coping skills for diverse scenarios. Proficient in interdisciplinary collaboration with passion for leaving positive impact on patient lives. SUD Therapist with [87783] years of experience helping clients with social and emotional issues develop techniques to deal with daily challenges. Expert at teaching others to tackle problems constructively through CBT and Mindfulness. Flexible clinician comfortable administering individual or group therapy sessions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SUD Recovery Therapist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
Work History
SUD Recovery Therapist
Penny Lane Centers
05.2021 - Current
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Conducted thorough assessments to accurately diagnose Substance Use Disorder conditions and develop appropriate treatment strategies.
- Facilitated group therapy sessions, promoting a supportive environment for shared learning and growth.
- Provided crisis intervention services, stabilizing clients in distress and connecting them with necessary resources.
- Maintained case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
In-Home Outreach Counselor
Penny Lane Centers
08.2016 - 05.2021
- Improved client relationships by conducting regular outreach initiatives and providing support services.
- Enhanced community awareness of available resources through the organization of public events and workshops.
- Developed comprehensive case management plans for clients, addressing their unique needs and goals.
- Collaborated with multidisciplinary teams to provide holistic support for clients and their families.
- Reduced barriers to accessing mental health services by identifying and addressing individualized needs.
- Increased client engagement by implementing creative outreach strategies tailored to specific demographics.
- Promoted a supportive environment by fostering open communication, empathy, and understanding among clients.
- Conducted thorough assessments to identify client needs, strengths, and areas for improvement.
Parent Partner
Penny Lane Centers
07.2014 - 08.2016
- Enhanced family engagement by providing support and resources tailored to individual needs.
- Collaborated with multidisciplinary teams for comprehensive service planning and delivery.
- Coordinated parent workshops and trainings, increasing parental involvement in their children''s education.
- Assisted parents in navigating the special education process, ensuring timely evaluations and appropriate services.
- Connected families with community resources to address various challenges such as housing, food insecurity, and healthcare access.
- Conducted home visits to assess family dynamics and provide targeted interventions based on identified needs.
- Developed trusting relationships with parents through consistent communication and empathy, fostering a supportive partnership.
- Facilitated group sessions for parents to share experiences, exchange ideas, and build a strong support network within the community.
Quality Assurance Coordinator
Penny Lane Centers
07.2009 - 08.2014
- Ensure compliance with Penny Lane, County and State guidelines and policies.
- Conduct audits of child and foster parents files, identify areas in need of improvement share information and data with supervising staff, educate staff in policies and procedures.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- To build relationships with foster parents and adoption families.
- Implemented effective training programs for team members, fostering a culture of continuous improvement within the department.
Benefits Advocate
Penny Lane Centers
04.2002 - 07.2009
- Enhanced client satisfaction by resolving benefits-related issues promptly and accurately.
- Streamlined benefits enrollment processes for increased efficiency and improved user experience.
- Assist with completion of benefits applications.
- Assist clients through the maze of federal and state programs.
- Provide information about benefits programs including eligibility requirements of consumer.
- Assist with completion of benefit applications.
- Provide information and referral services concerning available benefits and resources. Assist community clients with referrals for shelters and community resources.
Administrative Assistance
Penny Lane Centers
03.1997 - 03.2002
- Supported team with knowledgeable administrative assistance.
- Provided clerical and administrative assistance to maintain optimal patient flows.
- Boosted productivity by offering skilled administrative assistance and client support.
- Provided high level of administrative assistance to Office Manager.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Completed daily administrative assistance functions to support team.
- Responsible for all administrative support duties including answering phone calls, scheduling and calendaring, creating memos and documents, handling expense reports.
Darkroom Technician
Olive View Medical Center
12.1987 - 04.1990
- Enhanced photographic quality by meticulously developing, printing, and enlarging negatives.
- Streamlined darkroom processes for faster turnaround times and heightened productivity.
- Maintained clean and organized darkroom environment to ensure accurate results and efficient workflow.
- Collaborated with photographers to achieve desired artistic vision in final prints.
- Reduced waste by carefully managing chemical usage and implementing recycling practices.
- Increased customer satisfaction by providing personalized attention and addressing specific needs.
- Conducted routine maintenance on darkroom equipment, ensuring optimal performance at all times.
Medical Receptionist
Olive View Medical Center
09.1984 - 11.1987
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Masters of Social Work - Social Work
University of Southern California
Los Angeles, CA08.2018
University of Phoenix
Woodland Hills, CA06.2006
Skills
- One-On-One Sessions
- Client Relations
- Documentation Requirements
- Group Therapy Facilitation
- Crisis Intervention
- One-On-One Support
- Intervention Planning
Bilingual
I am bilingual/fluent in reading,writing, and speaking in English and Spanish.
Timeline
SUD Recovery Therapist
Penny Lane Centers
05.2021 - Current
In-Home Outreach Counselor
Penny Lane Centers
08.2016 - 05.2021
Parent Partner
Penny Lane Centers
07.2014 - 08.2016
Quality Assurance Coordinator
Penny Lane Centers
07.2009 - 08.2014
Benefits Advocate
Penny Lane Centers
04.2002 - 07.2009
Administrative Assistance
Penny Lane Centers
03.1997 - 03.2002
Darkroom Technician
Olive View Medical Center
12.1987 - 04.1990
Medical Receptionist
Olive View Medical Center
09.1984 - 11.1987
Masters of Social Work - Social Work
University of Southern California
University of Phoenix
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