Patricia Chamberlain
Denver,CO
Summary
Dynamic Senior Risk and Insurance Claims Manager with extensive experience at Vector Services, adept at driving cost-effective claims resolutions and implementing risk mitigation strategies. Proven track record in regulatory compliance and investigations, complemented by strong leadership and training skills. Expert in multi-line insurance programs, enhancing operational efficiency and reducing liabilities.
Overview
13
13
years of professional experience
Work History
Senior Risk and Insurance Claims Manager
Vector Services | Vector Force Development
Denver, CO
01.2024 - Current
- Lead multi-state claims management processes across in all states of work activity.
- Direct and manage end-to-end claims handling for multi-line insurance programs, including property, general liability, auto, workers' compensation, and professional liability.
- Developed and implemented risk mitigation strategies/coordinate with insurance carriers and defense counsel to resolve claims.
- Oversaw investigation, evaluation, negotiation, and settlement of high-value and complex claims in multiple jurisdictions.
- Oversee risk and claims financials, making recommendations to reduce costs and future liability.
- Investigate and manage end-to-end workers' injuries, auto, GL and property claims., reducing costs and OSHA recordables through expert medical case management in the beginning.
Senior Resolution Manager (Adjuster)
Arthur J. Gallagher Group Insurance Co.
Denver, CO
01.2021 - 12.2023
- Directed high-volume caseload of litigated and non-litigated claims, achieving timely resolution in compliance with all regulatory deadlines.
- Oversaw medical case management to facilitate early, safe return-to-work outcomes, driving cost containment and reducing lost time.
- Conducted thorough compensability assessments and identified subrogation opportunities, referring suspected fraud to the Special Investigations Unit (SIU).
- Completed and submitted required state filings across multiple jurisdictions, maintaining full compliance with evolving regulations.
Case Manager
Employers' Unity LLC (became Equifax Workforce Solutions)
01.2013 - 12.2020
- Partnered with employers, claimants, attorneys, and healthcare providers to drive timely, cost-effective claim outcomes.
- Led the migration to ClaimPilot claims management software, streamlining workflows and boosting operational efficiency.
- Managed high volume workers' compensation and general liability claims, in multiple jurisdictions and industries to include DOT/FMCSA transportation regulated companies, high profile healthcare networks, colleges and universities, school districts, fire and library districts, and nursing care, from initial intake through final resolution.
- Developed and implemented updated EHS and workers' compensation policies and procedures to strengthen compliance and risk mitigation.
EHS and Joint Commission Manager
Catholic Health Initiatives
- Directed environmental health and safety programs in compliance with hospital and Joint Commission standards.
- Developed and delivered employee training on EHS compliance and risk management procedures.
Government Security & Safety Manager
IBM Federal Systems/Lockheed
- Protected, and ensured strict access to government TOP SECRET/COMSEC information entrusted to IBM Federal Systems under defense contracts with the United States Air Force, and INTEL agencies.
- Held high level degrees of classified information above TOP SECRET.
- U.S. Air Force commended my work as the DOD Security Manager of the Year.
Education
Workers' Compensation Courses & Seminars -
10.2025
Certificate - Business Administration
Front Range Community College
Westminster, COSkills
- Claims Management
- Supervisory Experience
- Insurance Program Administration
- Policy & Procedure Development
- Investigations & Fraud Detection
- Risk Management
- Regulatory Compliance
- ADA & LOA Programs
- Training & Development
- Environmental Health & Safety
- Hospital & Joint Commission Compliance
- Transportation/DOT/CDL & FMCSA Compliance
- SSA/Medicare Offset Management
- Monopolistic States' Compliance
Accomplishments
- Led vendor selection and end-to-end implementation of ClaimPilot, modernizing claims management processes and enhancing operational efficiency.
- Lowered overall claims expenditures by implementing proactive return-to-work programs that accelerated employee recovery and reduced lost time.
- Recovered costs and minimized losses by identifying and pursuing subrogation opportunities with insurers and third parties.
- High volume of claims' desk with 100% attention to claims diaries, timely state filings, timely indemnity payments, reducing costs and client satisfaction.
Timeline
Senior Risk and Insurance Claims Manager
Vector Services | Vector Force Development
01.2024 - Current
Senior Resolution Manager (Adjuster)
Arthur J. Gallagher Group Insurance Co.
01.2021 - 12.2023
Case Manager
Employers' Unity LLC (became Equifax Workforce Solutions)
01.2013 - 12.2020
EHS and Joint Commission Manager
Catholic Health Initiatives
Government Security & Safety Manager
IBM Federal Systems/Lockheed
Workers' Compensation Courses & Seminars -
Certificate - Business Administration
Front Range Community College
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