- I enjoy helping others and giving back to the community
- Volunteering
- entrepreneurship
- Fashion
- Shopping
- Fishing
- Getting coffee
Patricia Coleman
Three Rivers
Summary
Reliable and adaptable professional with experience in hospitality. Skilled in multitasking and team collaboration, successfully managing guest inquiries and enhancing customer satisfaction through effective communication and organization at both Big Dipper and Applebees. I provide a good experience for guests by talking to them, understanding any of their issues throughout their visit, keeping everything clean in my work areas, and help other co- workers deliver the guests food, drinks, and ice cream in a timely manner when busy
Overview
1
1
year of professional experience
Work History
Host
Applebee's Grill + Bar
Portage, MI
09.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, coordinating guest flow during peak hours.
- Addressing guest inquiries efficiently.
- Maintained cleanliness of front-of-house areas, enhancing overall dining experience.
- Handled guest complaints with professionalism, striving for satisfactory resolutions.
- Trained new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Maintained cleanliness and organization of bathroom facilities to enhance guest experience.
All Around Worker
Big Dipper Ice Cream
Schoolcraft, MI
07.2025 - 09.2025
- Maintained cleanliness and organization of work areas to promote a safe environment.
- Followed instructions diligently, demonstrating reliability in task completion.
- Participated in training sessions to improve understanding of processes and responsibilities.
- Operated basic tools and equipment under supervision while following operational guidelines.
- Supported team members by learning core tasks and contributing to workflow efficiency.
- Handled cash, credit, and debit transactions with precision and attention to detail.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Operated ice cream machines to create various flavors and maintain product quality.
- Monitored ingredient inventory, ensuring timely restocking for production efficiency.
- Prepared and served ice cream sundaes, cones, and shakes to enhance customer satisfaction.
- Managed cash register operations, ensuring accurate transactions and effective customer service.
- Managed operation of ice cream machines to ensure optimal product quality and compliance with safety standards.
Education
No Degree -
Centreville High School
Centreville, MiNo Degree - General Studies
Glen Oaks Community College
Centreville, Mi01-2029
Skills
- Customer service sales
- Team collaboration
- Multitasking proficiency
- Organization
- Market Knowledge
- Reliable
- Effective time management
- Adaptable to change
Interests
Timeline
Host
Applebee's Grill + Bar
09.2025 - Current
All Around Worker
Big Dipper Ice Cream
07.2025 - 09.2025
No Degree -
Centreville High School
No Degree - General Studies
Glen Oaks Community College