Patricia Concannon
Owatonna,MN
Overview
17
17
years of professional experience
Work History
Business Analyst
Jostens
06.2014 - 07.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Collaborated with stakeholders to identify business needs and data sources.
- Provided technical support for troubleshooting analytics and reporting issues.
Customer Service Representative Supervisor
Jostens
Owatonna, MN
06.2007 - 06.2014
Timeline
Business Analyst
Jostens
06.2014 - 07.2024
Customer Service Representative Supervisor
Jostens
06.2007 - 06.2014