Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Crossland

San Antonio

Summary

Dynamic professional with a strong background in team leadership and customer service, honed at Dutch Bros. Proven problem-solver with a positive attitude, adept at training staff and enhancing customer satisfaction.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

10
10
years of professional experience

Work History

Shift Leader

Dutch Bros
02.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Medical Assistant

Stone Oak Womens Center
10.2019 - 02.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

Home Maker

Stay At Home Mom
06.2015 - 10.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.

Education

CMA - Medical Assistant

Southern Careers Institute
TX
10-2019

Skills

  • Positive attitude
  • Team leadership
  • Customer service focus
  • Problem-solving

Timeline

Shift Leader

Dutch Bros
02.2023 - Current

Medical Assistant

Stone Oak Womens Center
10.2019 - 02.2023

Home Maker

Stay At Home Mom
06.2015 - 10.2019

CMA - Medical Assistant

Southern Careers Institute

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