Patricia Cummings
Edgecliff Village,TX
Summary
Dynamic professional with extensive experience in application processing and customer relationship management. Proven ability to resolve claims efficiently while demonstrating empathy and attention to detail. Skilled in electronic health records and adept at navigating high-pressure environments, ensuring superior service and support for clients in need.
Overview
17
17
years of professional experience
Work History
FEMA Disaster Relief Contractor/Remote
Activus Connect LLC
Orlando , FL
11.2024 - 05.2025
- Answered, screened and processed high volume of calls daily with call management system and web-based communications while demonstrating empathy.
- Assisted individuals and states affected by disasters in completing and submitting applications for disaster relief funding.
- Provided information on disaster assistance programs.
- Responded to all inquiries consistent with confidentiality and privacy policies, and referred callers to alternate sources when appropriate.
Part Time Delivery Driver/Full Time Student
Instacart
Fort Worth, TX
02.2022 - 05.2024
- Collected and packed grocery orders for timely delivery to customers.
- Communicated with customers regarding order changes and substitutions.
- Navigated store layouts efficiently to locate items accurately.
Document Reviewer/Call Center Rep/Remote
Conduent Connect
Charlotte, NC
05.2021 - 02.2022
- Reviewed applications to determine eligibility for government programs.
- Educated customers on company systems, helped with the completion of forms, and access to services.
- Managed over 50 calls a day.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems.
Office Assistant
Prudential Healthcare
Arlington, TX
03.2020 - 01.2021
- Managed front desk operations and greeted patients and employees warmly at Prudential Healthcare.
- Assisted in billing processes by verifying insurance information and patient details.
- Coordinate with HR to verify employee time records.
- Assist in preparing payroll reports for management review.
- Conducted orientation sessions for new employees.
Client Service Representative
CIOX HEALTH, Health Information Managment
Irving, TX
11.2019 - 03.2020
- Ensured confidentiality of patient information adhering to HIPAA guidelines.
- Managed patient health records through electronic health record systems.
- Utilized computer systems to manage patient demographics, clinical encounters, billing information, and other administrative tasks.
- Coordinated information requests from healthcare providers and insurance companies.
Patient Account Representative
Medstar Area Metro Ambulance Auth
Fort Worth, TX
07.2010 - 05.2018
- Processed patient accounts using Medstar's billing software and systems. Maintained knowledge of CPT and ICD-10 coding principles for billing purposes.
- Managed patient inquiries regarding account balances and payment options.
- Coordinated with insurance companies to verify patient coverage details.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
Emergency Room Registration Clerk
JPS Health Network
Fort Worth, TX
08.2008 - 01.2010
- Registered patients using electronic health record systems efficiently.
- Collected and verified patient information for accuracy and completeness.
- Provided support during high-pressure situations in the emergency room.
- Updated patient status in real-time to keep the team informed.
- Collected payments from patients at time of service or arranged payment plans when appropriate.
Education
Certificate - Medical Billing And Coding Certification
Texas State University
San Marcos, TX05-2024
Diploma - Data Entry Specialist
Spencer College
Baton Rouge, LA05-1991
High School Diploma -
McKinley High
Baton Rouge, LA05-1990
Skills
- Application processing
- Disaster assistance programs
- Call management systems
- Electronic health records
- Billing software
- Customer relationship management
- Claims resolution
- Attention to detail
Software
- Microsoft Suite
- EMR systems
- Epic
- Genesys
- Athena
- Clearwave
- Phreesia
- TMHP
Timeline
FEMA Disaster Relief Contractor/Remote
Activus Connect LLC
11.2024 - 05.2025
Part Time Delivery Driver/Full Time Student
Instacart
02.2022 - 05.2024
Document Reviewer/Call Center Rep/Remote
Conduent Connect
05.2021 - 02.2022
Office Assistant
Prudential Healthcare
03.2020 - 01.2021
Client Service Representative
CIOX HEALTH, Health Information Managment
11.2019 - 03.2020
Patient Account Representative
Medstar Area Metro Ambulance Auth
07.2010 - 05.2018
Emergency Room Registration Clerk
JPS Health Network
08.2008 - 01.2010
Certificate - Medical Billing And Coding Certification
Texas State University
Diploma - Data Entry Specialist
Spencer College
High School Diploma -
McKinley High
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